Quality Coach, Customer Service

6 months ago


Bukit Bintang, Malaysia Reeracoen Malaysia Full time

**Overview**:
**Salary**:
8,500 MYR ~ 11,300 MYR**Industry**:
Call CenterThe Quality Specialist evaluates individual staff performance by regular monitoring/coaching on a daily base driven by a daily/weekly and monthly target.

・ Monitor and coach/ mentor agents on a daily, weekly, and monthly basis for quality improvement
・ Maintain quality reports at Agent and Team level
・ Assist in developing and streamlining quality procedures
・ Perform Quality of Service analysis (Verbatim Categorization & Case research) on Agent and Team level
・ Contribute to the alignment with Team Managers and Quality Team to develop agent and team specific action and development plans
・ Support /jointly conduct weekly Agent Round Table with Team Manager
・ Communicate performance related indicators into the Team and back to the Management team
・ Handle customer inquiries

**Qualifications**:
**Requirement**:

- [ MUST ]- Minimum 9 month of relevant working experience in Call Centre or similar business
- Japanese - JLPT N1 (or equivalent level)
- English - CFER B2 (or equivalent level)-
- Basic IT knowledge

[ ADVANTAGE ]
- ・ Understanding of quality and operational KPIs
- ・ Understanding of quality processes, tools and measures to evaluate and improve individual/team and overall performance-
- [ OTHERS ]
- ・ Experience and knowledge of business highly preferred
- ・ Ability to analyze quality and operational metrics; identify drivers and possible impacts and derive action plans out of those findings on individual/team level
- ・ Strong feedback and evaluation skills; ability to motivate, support and engage
- ・ Good organizational, time management and prioritization skills
- ・ Excellent communication skills and a high focus on customer satisfaction-
**English Level**:
**Other Language**:
English, Japanese

**Additional Information**:
**Benefit**:

- Salary Package

・Basic Salary = RM 5,000
- ・Language Allowance = RM 5,500-
- TOTAL SALARY (MAX, 16%) = (5,000 + 16%) + 5,500 = RM 11,300
- TOTAL SALARY (AVERAGE, 12%) = (5,000 + 12%) + 5,500 = RM 11,100
- Flex benefit - RM3,000 per annum (Pro-rated for new hire) - Including medical, dental, optical, mobile fee, flight ticket, IT gadgets, Dependent pass fee and more.
- Team Building Fund = RM 50 / head count / month
- OT Pay = RM 40 / hour
- Annual leave - 15 days per year (Pro-rated for new hire)
- Sick leave - 15 days per year
- Birthday leave - 1 day (To utilize during birthday month only)
- Parental/Child care leave - 3 days per year (Applicable for confirmed employee only)
- 3 types of insurance - Group Hospitalization and Surgical (Covered for employee & dependent - inclusive coverage for Covid-19); Personal Accident Insurance; Term Life Insurance**Working Hour**:
0800 ~ 1700**Holiday**:
Sat, Sun off day**Job Function**:

- Custmer support/service


  • Customer Service

    6 months ago


    Bukit Bintang, Malaysia ONE SERVICE REPUBLIC SDN BHD Full time

    **Customer Service Executive** **Xiaomi Authorized Service Center (One Service Republic SDN BHD) - Plaza Low Yat** **RESPONSIBILITY**: - Handle customer service on-site - Resolve customer problem and issue - Do admin and any related task **REQUIREMENT**: - Minimum SPM Speak Malay and English - Willing to learn & start from below - Availability to work...

  • Customer Service

    6 months ago


    Bukit Bintang, Malaysia ONE SERVICE REPUBLIC SDN BHD Full time

    **Customer Service Executive** **Xiaomi Authorized Service Center (One Service Republic SDN BHD) - Plaza Low Yat** **RESPONSIBILITY**: - Handle customer service on-site - Resolve customer problem and issue - Do admin and any related task **REQUIREMENT**: - Minimum SPM Speak Malay and English - Willing to learn & start from below - Availability to work...

  • Customer Service

    6 months ago


    Bukit Bintang, Malaysia ONE SERVICE REPUBLIC SDN BHD Full time

    **Customer Service Executive** **Xiaomi Authorized Service Center (One Service Republic SDN BHD) - Plaza Low Yat** **RESPONSIBILITY**: - Handle customer service on-site - Resolve customer problem and issue - Do admin and any related task **REQUIREMENT**: - Minimum SPM Speak Malay and English - Willing to learn & start from below - Availability to work...

  • Customer Service

    6 months ago


    Bukit Bintang, Malaysia Telecontinent Sdn Bhd Full time

    **Responsibility** - Strong customer service mindset with good communication and excellent problem-solving skill - Able to handle walk in customer by providing accurate, efficient and quality service that meets the expectations of the company and the general industry and market - Willingness to take accountability to handle customers' issues in a...


  • Bukit Bintang, Malaysia TRANSCOSMOS (MALAYSIA) SDN. BHD. Full time

    To handle customer complaints, troubleshoot problems, and escalate complex issues to appropriate teams or supervisors for resolution. - To maintain a professional and courteous demeanor during interactions with customers, ensuring high-quality service and customer satisfaction. - To keep detailed records of customer interactions, transactions, inquiries, and...


  • Bukit Bintang, Malaysia Reeracoen Malaysia Full time

    **Overview**: **Salary**: 3,000 MYR ~ 3,500 MYR**Industry**: Trading FirmPOSITION DESCRIPTION 1. End to end in-depth understanding on business unit processes in managing inventory through the supply chain process. 2. Well-developed analytical capabilities, identifying trends and insights through the interrogation of large data sets and complex information...

  • Customer Service Agent

    6 months ago


    Bukit Bintang, Malaysia Transcosmos Malaysia Sdn Bhd Full time

    **Responsibilities**: - To handle customer complaints, troubleshoot problems, and escalate complex issues to appropriate teams or supervisors for resolution. - To maintain a professional and courteous demeanour during interactions with customers, ensuring high-quality service and customer satisfaction. **Job Types**: Full-time, Fresh graduate Pay:...


  • Bukit Bintang, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    Our client is one of the **leading international company **providing customer service to its international customers! Your role will be responsible to identify the customers' needs and respond proactively to all of their concerns and manage the day-to-day customer service operations. It’s a good opportunity to begin a career with our client. **JOB...


  • Bukit Bintang, Malaysia TRANSCOSMOS (MALAYSIA) SDN. BHD. Full time

    To handle customer complaints, troubleshoot problems, and escalate complex issues to appropriate teams or supervisors for resolution. - To maintain a professional and courteous demeanor during interactions with customers, ensuring high-quality service and customer satisfaction. - To keep detailed records of customer interactions, transactions, inquiries, and...


  • Bukit Jalil, Malaysia CIEF worldwide Sdn. Bhd. Full time

    Quality Assurance Specialist - Customer Service Team Job Summary: As a Quality Assurance Specialist within our customer service team, you will play a crucial role in ensuring that our customers receive exceptional service and support throughout their shipping experience. You will be responsible for monitoring and assessing interactions between our customer...


  • Bukit Bintang, Malaysia Eve M Solution Full time

    **Main Job Tasks and Responsibilities**: - Provide knowledgeable answers to questions about product, pricing, and availability. - Respond promptly to customer inquiries. - Handle and resolve customer complaints. - Maintain customer databases. - Communicate and coordinate with internal departments. - Provide feedback on the efficiency of the customer service...


  • Bukit Bintang, Malaysia TRANSCOSMOS (MALAYSIA) SDN. BHD. Full time

    To handle customer complaints, troubleshoot problems, and escalate complex issues to appropriate teams or supervisors for resolution. - To maintain a professional and courteous demeanor during interactions with customers, ensuring high-quality service and customer satisfaction. - To keep detailed records of customer interactions, transactions, inquiries, and...


  • Bukit Bintang, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **JOB SCOPE**: - Assist and resolve customers' inquiries with general concerns related to online shopping platform & e-commerce platform - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and SLA - Consistently meeting individual and team KPIS and goalsMaintaining...


  • Bukit Bintang, Malaysia One Mobile Care SDN.BHD Full time

    **Customer Service Executive** Samsung Authorized Service Center Pavilion Mall, Kuala Lumpur. **Responsibilities**: - Handle customer service on-site - Resolve customer problem and issue. - Do admin and any related task **Requirement**: - Minimum SPM Speak Malay and English - Willing to learn & start from below Availability to work shift hours,including...


  • Bukit Bintang, Malaysia One Mobile Care SDN.BHD Full time

    **Customer Service Executive** Samsung Authorized Service Center Pavilion Mall, Kuala Lumpur. **Responsibilities**: - Handle customer service on-site - Resolve customer problem and issue. - Do admin and any related task **Requirement**: - Minimum SPM Speak Malay and English - Willing to learn & start from below Availability to work shift hours,including...


  • Bukit Bintang, Malaysia Reeracoen Malaysia Full time

    **Overview**: **Salary**: 10,500 MYR ~ 11,300 MYR**Industry**: Call Center- Researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Communicates technical matters in laymen’s terms - Records customer inquiries by documenting inquiry and response in customers' accounts; captures and...


  • Bukit Jalil, Malaysia PRISM Full time

    **Description**: - We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics different customer expectations while providing a WOW outcome to them. This passionate experienced individual will help us drive up customer satisfaction by going far beyond,...


  • Bukit Jalil, Malaysia PRISM+ Full time

    We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics different customer expectations while providing a WOW outcome to them. This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the...


  • Bukit Bintang, Malaysia CRRC KUALA LUMPUR MAINTENANCE SDN BHD Full time

    **Job Descriptions** - Overseeing the implementation and maintenance of Quality Management Systems, standards, and processes throughout the production and maintenance work. - Conduct regular production quality inspections to identify defects, non-compliance, and deviations, and assess the effectiveness of quality control measures for improvement. - Ensuring...


  • Bukit Bintang, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **Job Highlights** - **Accessible by Public transportation**: - **Attractive salary package** **Duties and responsibilities**: - Providing accurate information on products and services to customer. - Consistently meeting individual and team KPIS and goals **Requirements**: - **Minimum 6 months of Customer Service experience is an added advantage**: -...