Customer Service Officer

6 months ago


Bukit Jalil, Malaysia Burgess Rawson Management Sdn Bhd Full time

**Job Description:

- **
- Execute and manage the full vacant possession (VP) processes from the preparation (before VP) to key collection.
- Brief the customers on the handover process including the registration of customers in the Handover Vacant Possession (VP) Apps, handover of property, checklist, and the handover kit.
- Attend to the owner for the property handover of the vacant possession (VP).
- Coordinate defects rectification works to ensure all defects filed are rectified in timely manner.
- Responding promptly to customer inquiries and feedback in tactful and timely manner.
- Acknowledging and resolving customer complaints moderately and politely.
- Communicating with customers through various channels.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Ensure all records, data, and information are recorded and filed up to date.

**Job Requirements:

- **
- Experienced in handling vacant possession and defects management is essential.
- A team player, result-driven, self-motivated, ambitious, and able to work under pressure.
- Fluent in English and Bahasa Malaysia both spoken and written. Mandarin is an added advantage.
- Dynamic, independent, reliable and responsible.

**Job Type**: Contract
Contract length: 6 months

**Salary**: RM1,800.00 - RM2,000.00 per month

Schedule:

- Day shift

Application Question(s):

- Basic salary is RM2,000, are you willing to work?
- Are you able to work at Bukit Jalil area?



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