Customer Success Intern

3 days ago


Bukit Jalil, Malaysia CIEF worldwide Sdn. Bhd. Full time

Job Posting Purpose:
**Responsibilities**:

- Collaborate with the customer relationship team to provide timely and personalized responses, ensuring customer satisfaction and loyalty.
- Contribute to the development and implementation of customer engagement strategies to enhance overall customer experience.
- Support customer retention initiatives by identifying opportunities for upselling, cross-selling, and referral programs.
- Conduct customer surveys and feedback analysis to gain insights and identify areas for improvement in our products and services.
- Assist in organizing and executing customer appreciation events and loyalty programs to foster a sense of community and strengthen relationships.

Collaborate with cross-functional teams, such as sales and marketing, to align customer communication and ensure a seamless customer journey.

**Requirements**:

- Fluency in Mandarin Chinese is bonus
- Pursuing a diploma or degree in Business Administration, Marketing or related field
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Proficient in Microsoft Office and Google Suite
- Fluent in English
- Prior sales or customer service experience is a plus

**Benefits**:

- Remote-working
- Gain hands-on experience in logistics and operations in a fast-paced environment
- Opportunity to work with a dynamic and diverse team
- Receive mentorship and guidance from senior staff
- Exposure to the logistics industry and its challenges
- Possibility of a full-time job offer after the internship
- Build your communication and problem-solving skills

**Job Type**: Internship

**Salary**: RM500.00 - RM800.00 per month

Schedule:

- Monday to Friday

Application Question(s):

- Please provide internship start and end date



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