![CIEF worldwide Sdn. Bhd.](https://media.trabajo.org/img/noimg.jpg)
Customer Satisfaction Executive
2 weeks ago
Responsibles:
- Assist customers in resolving inquiries through various channels (phone, WhatsApp, social media, tickets, and live chat).
- Monitor shipments for timely delivery.
- Communicate with internal and external parties about customer deliveries.
- Collaborate with the customer relationship team for personalized responses, ensuring satisfaction and loyalty.
- Contribute to enhancing overall customer experience.
- Collect customer feedback for product and service improvement.
- Ensure smooth communication with customers by working with different teams.
- Guide new customers through product and service training.
- Stay connected with customers to understand their evolving needs and challenges.
- Manage customer accounts by promptly addressing issues and staying updated on service updates.
- Retain customers and explore upsell opportunities through alternative business solutions.
Requirements:
- Min 1 year of working experience in the same field (Logistics / Supply Chain/ Transportation/Customer Service/Customer Success) is an added advantage.
- Good at reading and writing in Mandarin and English are mandatory.
- Good interpersonal skills and able to interact with people at all level.
- Strong data analytical skills and ability to show effective leadership to solve problems and set priorities.
- Able to work independently with minimum supervision.
Salary:
RM2, RM3,500.00 per month
Schedule:
- Monday to Friday
-
Customer Retention Officer
4 weeks ago
Bukit Jalil, Malaysia CXL Executive Full time**CUSTOMER RETENTION OFFICER - IMMEDIATE HIRING** **REQUIREMENT** - Fresh graduate & applicant with good communication is encourage to apply - Preferably applicant with customer service experience - **Location**: Bukit Jalil - nearby LRT Bukit Jalil - **Required Language(s)** : Applicant must be multilingual with English as a primary language and BM as a...
-
Customer Retention Officer
2 weeks ago
Bukit Jalil, Malaysia CXL Executive Full timeCUSTOMER RETENTION OFFICER - IMMEDIATE HIRINGREQUIREMENT Fresh graduate & applicant with good communication is encourage to apply Preferably applicant with customer service experience- Location: Bukit Jalil - nearby LRT Bukit Jalil- Required Language(s) : Applicant must be multilingual with English as a primary language and BM as a secondary language...
-
Customer Service Specialist
4 weeks ago
Bukit Jalil, Malaysia Cxl executive Full timeCUSTOMER SERVICE INBOUND - IMMEDIATE HIRING JOB DETAILS: - Work Location: Bukit Jalil - Preferable those own transportations. - Working Days: Monday - Sunday (5 working days, 2 off days rotational) - Working Hours: 9:00 am - 6:00 pm / 10:00 am - 7:00 pm - Joining Date: 3 April 2023 (Immediate Hiring) - Salary Package: Fixed Basic salary RM 2,000 + Fixed...
-
Manager, Customer Service
2 months ago
Bukit Jalil, Malaysia BE International Marketing Sdn Bhd Full timeManage customer inquiries feedback and complaints from all countries on a daily basis. - Provide guidance and standard responses to the team to ensure customer satisfaction. - Lead and oversee the department's CRM project for customer satisfaction acquisition and retention programs. - Develop strategies to increase membership retention rates for all...
-
Associate, Customer Experience
1 month ago
Bukit Jalil, Malaysia Astro Full timeWHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly. “_It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace...
-
Associate, Customer Experience
6 days ago
Bukit Jalil, Malaysia Astro Full timeWHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly. “_It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace...
-
Customer Relationship Intern
5 days ago
Bukit Jalil, Malaysia CIEF worldwide Sdn. Bhd. Full timeJob Posting Purpose: **Responsibilities**: - Collaborate with the customer relationship team to provide timely and personalized responses, ensuring customer satisfaction and loyalty. - Contribute to the development and implementation of customer engagement strategies to enhance overall customer experience. - Support customer retention initiatives by...
-
Customer Success Intern
5 days ago
Bukit Jalil, Malaysia CIEF worldwide Sdn. Bhd. Full timeJob Posting Purpose: **Responsibilities**: - Collaborate with the customer relationship team to provide timely and personalized responses, ensuring customer satisfaction and loyalty. - Contribute to the development and implementation of customer engagement strategies to enhance overall customer experience. - Support customer retention initiatives by...
-
Customer Service Officer
3 days ago
Bukit Jalil, Malaysia Burgess Rawson Management Sdn Bhd Full time**Job Description: - ** - Execute and manage the full vacant possession (VP) processes from the preparation (before VP) to key collection. - Brief the customers on the handover process including the registration of customers in the Handover Vacant Possession (VP) Apps, handover of property, checklist, and the handover kit. - Attend to the owner for the...
-
Customer Service Officer
2 weeks ago
Bukit Jalil, Malaysia Burgess Rawson Management Sdn Bhd Full time**Job Description: - * Execute and manage the full vacant possession (VP) processes from the preparation (before VP) to key collection. Brief the customers on the handover process including the registration of customers in the Handover Vacant Possession (VP) Apps, handover of property, checklist, and the handover kit. Attend to the owner for the property...
-
Customer Success Director
2 weeks ago
Bukit Jalil, Malaysia Microsoft Full time**People Management** Lead your team to deliver customer objectives & Microsoft business targets. Lead them through change using the Demonstrated Capabilities framework. **Customer Centricity** Coach team to understand customer objectives & how Unified accelerates value realization. Guide team to drive positive Customer Satisfaction & share...
-
Customer Success Intern
2 weeks ago
Bukit Jalil, Malaysia CIEF worldwide Sdn. Bhd. Full timeJob Posting Purpose:Responsibilities: Collaborate with the customer relationship team to provide timely and personalized responses, ensuring customer satisfaction and loyalty. Contribute to the development and implementation of customer engagement strategies to enhance overall customer experience. Support customer retention initiatives by identifying...
-
Customer advocate
2 months ago
Bukit Jalil, Malaysia Cief Worldwide Sdn. Bhd. Full timeResponsibles:Assist customers in resolving inquiries through various channels (phone, Whats App, social media, tickets, and live chat).Monitor shipments for timely delivery.Communicate with internal and external parties about customer deliveries.Collaborate with the customer relationship team for personalized responses, ensuring satisfaction and...
-
Customer Service Specialist
4 weeks ago
Bukit Jalil, Malaysia SLA Consultancy Sdn Bhd Full timeJob Responsibilities: - Provide exceptional customer service both online and on-site, ensuring customer satisfaction and loyalty. - Address customer inquiries, complaints, and issues efficiently through various digital platforms and in-person interactions, offering prompt and professional resolutions. - Coordinate and manage customer bookings, ensuring a...
-
Customer Service Lead
3 weeks ago
Bukit Jalil, Malaysia PRISM+ Full timeThis passionate experienced individual will help us drive up customer satisfaction by going far and beyond, nurturing the culture and mindset of the team. The Customer Service Lead will report directly to the Customer Service Manager. **Responsibilities**: - Supervise day-to-day operations in the customer service department while supporting customer...
-
Customer Service Executive
2 weeks ago
Bukit Jalil, Malaysia International Bank Full timeCUSTOMER SERVICE EXECUTIVE - INTERNATIONAL BANK Location : Bukit Jalik Nearby LRT Bukit Jalil Basic : RM RM 3300 Shift Allowance : RM 300 RM 400 monthlyKPI : RM 0 RM 5000 & above quarterly (depends on the sale that you closed with customers Fluent in Bahasa Melayu and English Supporting MY market 9 hrs per day including 1 hr break 5 days working, 2 days...
-
E Commerce Executive
5 days ago
Bukit Jalil, Malaysia Geno Management Full timePosition Name : E Commerce Executive Location : Pavilion 2, Bukit Jalil Working Hours : 9.30am - 5.30pm Salary Range : RM 2,200.00 - RM 3,000.00 Commission : Yes Allowance : Yes **Job Scope** - Ensure respond promptly to customers’ request and promote and sell the company's products, as well as to provide excellent customer service to ensure customer...
-
Business Development Executive
5 days ago
Bukit Jalil, Malaysia Interior Design Industry Full time**Position : Business Development Executive (Mandarin Speaker)** Time : Monday - Friday 9.00 AM - 6.00 PM Location : Bukit Jalil **Job Scope**: - Responsible to build new client/customer within the market area - To promote and market the services offered to the relevant market area - To maintain contact with all clients in the market area to ensure high...
-
Customer Service Executive
1 week ago
Bukit Jalil, Malaysia Comfori Sdn Bhd Full time**Responsibilities**: - To make outgoing calls to promote training courses to potential corporate companies (leads will be given to newbies and at the same time, we will teach how to find own leads) - To make research or background studies on potential clients/companies - To follow SOP of each department’s leaders on daily...
-
Sales Executive
5 days ago
Bukit Jalil, Malaysia Rainmakers Property Management Sdn Bhd Full timePosition: Sales Executive (Property Sales) Mandarin Speaker Salary Range: RM2500.00-RM8000.00 Working Hours : 10am - 7pm (Mon - Fri) Location: Bukit Jalil (Next to Pavilion 2) **Job Scope**: - Meet and exceed sales targets. - Build relationships with potential and existing agents, from prospecting to closing sales. - Engage in frequent communication...