Customer Service Specialist

3 weeks ago

Bukit Jalil, Malaysia SLA Consultancy Sdn Bhd Full time

Job Responsibilities:

- Provide exceptional customer service both online and on-site, ensuring customer satisfaction and loyalty.
- Address customer inquiries, complaints, and issues efficiently through various digital platforms and in-person interactions, offering prompt and professional resolutions.
- Coordinate and manage customer bookings, ensuring a seamless scheduling process and delivering a seamless customer experience.
- Collaborate closely with different departments within the company to address customer concerns and booking requirements, ensuring consistent service delivery across all channels.
- Cultivate and nurture positive relationships with customers, offering expert guidance and support, whether through virtual or face-to-face interactions.
- Monitor customer satisfaction levels, gather feedback, and propose enhancements to elevate the service quality in both online and physical environments.
- Occasionally engage in overseas assignments as needed.
- Maintain flexibility to work in different shifts, accommodating the company’s diverse timing needs and providing support both online and on-site as needed.

**Requirements**:

- Previous experience in customer service with strong communication and problem-solving abilities, capable of managing both online and on-site customer interactions, including booking coordination.
- Excellent interpersonal skills, capable of building positive relationships with customers from diverse backgrounds in digital and physical settings.
- Excellent organizational and time management capabilities, proficient in handling multiple tasks, prioritizing responsibilities, and managing bookings in a dynamic environment.
- Team-oriented mindset, able to collaborate effectively with internal teams to resolve issues across online and physical platforms.
- Proficiency in spoken and written English and Chinese, demonstrating professional and friendly communication across all communication channels.

**Benefits**:

- Competitive Salary: We offer a competitive salary package, commensurate with your qualifications and experience, to ensure fair compensation for your valuable contributions.
- Flexible Work Hours: Enjoy flexible working hours that accommodate your personal and professional commitments, providing you with the flexibility to maintain a healthy work-life balance.
- Remote Work Option: Take advantage of our remote work option, allowing you to work from the comfort of your home while still delivering exceptional customer service to our clients.
- Opportunities for Growth: Join a dynamic team where you can continuously learn and grow in your career. We provide opportunities for professional development and advancement, empowering you to reach your full potential.
- Travel Opportunities: Occasionally engage in overseas assignments as needed, providing you with exciting travel opportunities and exposure to diverse cultures and experiences.

**Salary**: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Flexible schedule
- Opportunities for promotion
- Professional development
- Work from home

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 2 years (preferred)

**Language**:

- Mandarin (preferred)

Willingness to travel:

- 25% (preferred)

Expected Start Date: 03/01/2024

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