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IT Support Officer

3 months ago

Sepang, Selangor, Malaysia Malaysia Airports Holdings Full time

Date:8 Feb 2024

Location:
Sepang, 10, MY, 64000

Company:
Malaysia Airports Holdings Berhad

POSITION GENERAL SUMMARY


To ensure IT operation Airport runs smoothly & efficiently and to work closely with other IT Division units during daily operation and maintenance.


ESSENTIAL POSITION FUNCTIONS

  • Responsible for all airport systems' software and hardware performance during his/her shift working period.
  • Involve in corrective and preventive maintenance for all airport systems and IT equipment in Airport terminal. including BHS, FIDS, AGL, CCTV, ACAM, SCADA, Network Infra & etc.
  • To ensure all IT related incidents recover within Service Level Agreement (SLA).
  • Perform 1st level troubleshooting at site and deal with IT System Administrator & Operation team for any major problem occured.
  • Participate in IT problem solving and provide an initial report to team leader.
  • To guide and assist users regarding any IT problems.

Key Challenges:

  • Accountable for IT operation & maintenance work in Airport terminal.
  • Manage customers expectations on IT first level support at Airport terminal.
  • Maintain Airport terminal. IT systems availability and to ensure all incidents recover within SLA.

Skills:

  • IT Operation and Maintenance experience.

Relevant Industries:

EXTERNAL

  • Diploma with at least 1 year relevant working experience
  • CGPA > 3.0

EXTERNAL

  • Diploma with at least 1 year relevant working experience
  • CGPA > 3.0

Education:

EXTERNAL

  • Diploma preferably with specialization in Computer Science/IT or equivalent.

Additional Information:

Open for Malaysian citizens only.

Applications should reach us no later than 15 February 2024.

Job Segment:
Computer Science, Operations Manager, Technology, Operations