Aircraft Technician, Customer Support Officer

3 weeks ago


Sepang, Malaysia APPING TECHNOLOGY SDN BHD Full time

**Job Title: Customer Support Specialist with Engineering Parts Procurement Experience**

**Job Description**:
**Responsibilities**:
1. Urgent Requests Management:

- Handle incoming urgent requests from airlines for component delivery.
- Ensure materials are properly delivered within contractual lead times by coordinating from the best location among our inventory locations.

2. Inventory Coordination:

- Evaluate, challenge, and autonomously select options to satisfy customer needs in case of nil stock.
- Challenge customers on their needs when necessary.

3. Customer Communication:

- Efficiently manage communication with both internal and external customers.
- Maintain daily communication with customers, answering queries professionally and promptly.

4. Backlog Management:

- Manage backlog reports and share them with customers or internal stakeholders according to the appropriate timeline.
- Evaluate root causes for orders exceeding service level lead times.

5. Internal Meetings:

- Manage internal meetings, including backlog review and operation drumbeat.

6. Parts Sourcing and Shipping:

- Ensure required parts for aircraft are sourced and shipped according to contract.
- Maintain contact with all involved parties throughout the process.

7. Documentation and Accuracy:

- Document actions taken, ensuring accuracy and attention to detail.

8. IT Tools Management:

- Effectively manage various Airbus IT tools and FHS IT systems.
- Record all milestones in the systems correctly and maintain accurate data.

9. Process Improvement:

- Highlight issues and contribute to process improvement through proper escalation within the management team.

10. Supply Chain Health:

- Detect and document abnormal status in the supply chain.
- Drive responsible stakeholders to resolve issues promptly.

11. Customer Requirements:

- Ensure contract customer requirements are processed timely and high-quality customer service is delivered consistently.

**Benefits**:

- 5-day work week**
**- Medical and hospitalization leave**
**- Annual bonus**
**- Overtime pay**

**Additional Benefits**:
**Medical and hospitalization leave**

Pay: RM1,000.00 - RM4,000.00 per month

**Benefits**:

- Flexible schedule
- Opportunities for promotion

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus



  • Sepang, Malaysia APPING TECHNOLOGY SDN BHD Full time

    **Job Title: Customer Support Specialist with Engineering Parts Procurement Experience** **Job Description**: **Responsibilities**: 1. Urgent Requests Management: - Handle incoming urgent requests from airlines for component delivery. - Ensure materials are properly delivered within contractual lead times by coordinating from the best location among our...

  • Aircraft Technician

    4 weeks ago


    Sepang, Malaysia AirAsia Full time

    **Main Responsibilities**: i. Responsible for carrying out routine and non-routine aircraft technical handling and defects rectification. ii. To undertake the servicing, maintenance and technical handling of aircraft in accordance to company and CAAM approved methods and procedures. **Qualifications**: i. As per MOE Part 3.8 requirements (for...


  • Sepang, Selangor, Malaysia APPING TECHNOLOGY SDN BHD Full time

    Job Title: Customer Support Specialist with Engineering Parts Procurement ExperienceJob Description:Responsibilities:Urgent Requests Management: Handle incoming urgent requests from airlines for component delivery. Ensure materials are properly delivered within contractual lead times by coordinating from the best location among our inventory...

  • Aircraft Technician

    2 weeks ago


    Sepang, Selangor, Malaysia AirAsia Full time

    Main Responsibilities:i. Responsible for carrying out routine and non-routine aircraft technical handling and defects rectification.ii. To undertake the servicing, maintenance and technical handling of aircraft in accordance to company and CAAM approved methods and procedures.Qualifications:i. As per MOE Part 3.8 requirements (for non-CS)Specific...


  • Sepang, Selangor, Malaysia APPING TECHNOLOGY SDN BHD Full time

    Job Title: Customer Support Specialist with Engineering Parts Procurement ExperienceJob Description:Responsibilities:Urgent Requests Management: Handle incoming urgent requests from airlines for component delivery. Ensure materials are properly delivered within contractual lead times by coordinating from the best location among our inventory...

  • Fgs Technician

    2 weeks ago


    Sepang, Malaysia AirAsia Full time

    **Main Responsibilities** Assist Lead Technician to ensure the serviceability of Motorized and Non - motorized equipment. To ensure ADE Part 145 facilities are maintained and monitored properly. **Qualifications** Aircraft Technician with 1 year experience in aircraft maintenance OR fresh graduate from Diploma in engineering related discipline in aircraft...

  • Fgs Technician

    5 days ago


    Sepang, Malaysia AirAsia Full time

    Assist Lead Technician to ensure the serviceability of Motorized and Non-motorized equipment. To ensure ADE Part 145 facilities are maintained and monitored properly. **Roles & Responsibilities** - To perform daily / weekly inspection for motorized equipment such as vehicles. - To monitor the equipment defect report and to liaise with service provider for...


  • Sepang, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full time

    **Location**: Sepang **Job Descriptions**: - Address daily repair inquiries concerning design and documentation by coordinating with partner design offices. - Coordinate with Design Offices to ensure the timely availability of requested repair definitions and justifications. - Collaborate with the Spares/Supply organization to ensure the availability and...


  • Sepang, Malaysia AIRBUS CUSTOMER SERVICES SDN BHD Full time

    Scope of Position The TSM is accountable for the anticipation, management and delivery of global coherence of the technical solution, in accordance with Airbus and Regulatory procedures, project cost, quality and lead-time requirements. Key Responsibilities -On-site survey/assessment management and repair anticipation. -Survey, Assessment, Repair and...

  • Fgs Technician

    2 weeks ago


    Sepang, Selangor, Malaysia AirAsia Full time

    Assist Lead Technician to ensure the serviceability of Motorized and Non-motorized equipment. To ensure ADE Part 145 facilities are maintained and monitored properly.Roles & Responsibilities To perform daily / weekly inspection for motorized equipment such as vehicles. To monitor the equipment defect report and to liaise with service provider for...


  • Sepang, Selangor, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full time

    Location: SepangJob Descriptions: Address daily repair inquiries concerning design and documentation by coordinating with partner design offices. Coordinate with Design Offices to ensure the timely availability of requested repair definitions and justifications. Collaborate with the Spares/Supply organization to ensure the availability and compatibility of...

  • Trainee Technician

    1 week ago


    Sepang, Malaysia RISE AERO SDN BHD Full time

    WE OFFER A MULTI-DISCIPLINARY RANGE OF SERVICES INCLUDING AIRCRAFT CABIN MANAGEMENT, PROJECT MANAGEMENT AND AIRCRAFT DELIVERY / RE-DELIVERY SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent


  • Sepang, Malaysia AIRBUS CUSTOMER SERVICES SDN BHD Full time

    Scope of Position The jobholder is responsible to perform A/C maintenance/modification/repair end to end project management for Asia -Pacific -based operators/lessors in order to improve customer proximity and maintain high service levels for Airbus customers. In addition, the job holder will support on-demand all queries on Asia-Pacific region This position...

  • PPC Technician

    5 days ago


    Sepang, Malaysia AirAsia Full time

    A Production Planning Technician is responsible for supporting the scheduling and coordination of Line Maintenance and Base Maintenance checks to ensure compliance with aviation regulations and deadlines. They assist in the availability of materials and equipment, help schedule maintenance tasks, and monitor the MRO process for any issues. The role involves...


  • Sepang, Malaysia AirAsia Full time

    **Main Responsibilities**: - To supervise the turnaround cleaning operations for every flight. (ETA of cleaner, sufficient manpower, cleaning duration). - To sign the ‘complete task checklist’ for every departure once the vendor had completed it. - Managing the stock control of safety leaflet, inflight F&B menu, Inflight magazine, promotional material,...


  • Sepang, Malaysia EPS Ventures Sdn Bhd Full time

    **Position: Solution Manager** **Location: Sepang, Selangor, Malaysia** **Tenure: 1 year contract renewable basis** **Salary: Rm 4500 - Rm7500** **Working Hour: Rotational** **Key Responsibilities** - On-site survey/assessment management and repair anticipation - Survey, Assessment, Repair and upgrading solutions. - Work sharing (with MRO or A/L) and...

  • PPC Technician

    2 weeks ago


    Sepang, Selangor, Malaysia AirAsia Full time

    A Production Planning Technician is responsible for supporting the scheduling and coordination of Line Maintenance and Base Maintenance checks to ensure compliance with aviation regulations and deadlines. They assist in the availability of materials and equipment, help schedule maintenance tasks, and monitor the MRO process for any issues. The role involves...


  • Sepang, Malaysia CAE Full time

    **About This Role** **About CAE** At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defence and security...

  • Component Repair

    5 days ago


    Sepang, Malaysia Sonovision Aetos-Ortec Group Full time

    Roles : Component Repair & Tech Data Officer Job Location : Malaysia Qualifications : Diploma Experience Level : 1-3 years SONOVISION's global Component Supply Management team provides supply chain back office supports with capability to customize scope of activities based on customer's need. Typically the scope covers preparation of order documentations...

  • PPC Technician

    2 weeks ago


    Sepang, Malaysia AirAsia Full time

    **Main Responsibilities** Responsible in carrying review of all scheduled maintenance task and to act as focal point of communication between ADE Part 145 & Operator Planning Department (CAMO). **Qualifications** Diploma in any discipline from recognized institution with minimum of 3 years experiences in engineering / planning field OR Aircraft Technician...