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Aircraft Technician, Customer Support Officer
3 weeks ago
**Job Title: Customer Support Specialist with Engineering Parts Procurement Experience**
**Job Description**:
**Responsibilities**:
1. Urgent Requests Management:
- Handle incoming urgent requests from airlines for component delivery.
- Ensure materials are properly delivered within contractual lead times by coordinating from the best location among our inventory locations.
2. Inventory Coordination:
- Evaluate, challenge, and autonomously select options to satisfy customer needs in case of nil stock.
- Challenge customers on their needs when necessary.
3. Customer Communication:
- Efficiently manage communication with both internal and external customers.
- Maintain daily communication with customers, answering queries professionally and promptly.
4. Backlog Management:
- Manage backlog reports and share them with customers or internal stakeholders according to the appropriate timeline.
- Evaluate root causes for orders exceeding service level lead times.
5. Internal Meetings:
- Manage internal meetings, including backlog review and operation drumbeat.
6. Parts Sourcing and Shipping:
- Ensure required parts for aircraft are sourced and shipped according to contract.
- Maintain contact with all involved parties throughout the process.
7. Documentation and Accuracy:
- Document actions taken, ensuring accuracy and attention to detail.
8. IT Tools Management:
- Effectively manage various Airbus IT tools and FHS IT systems.
- Record all milestones in the systems correctly and maintain accurate data.
9. Process Improvement:
- Highlight issues and contribute to process improvement through proper escalation within the management team.
10. Supply Chain Health:
- Detect and document abnormal status in the supply chain.
- Drive responsible stakeholders to resolve issues promptly.
11. Customer Requirements:
- Ensure contract customer requirements are processed timely and high-quality customer service is delivered consistently.
**Benefits**:
- 5-day work week**
**- Medical and hospitalization leave**
**- Annual bonus**
**- Overtime pay**
**Additional Benefits**:
**Medical and hospitalization leave**
Pay: RM1,000.00 - RM4,000.00 per month
**Benefits**:
- Flexible schedule
- Opportunities for promotion
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Performance bonus
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