Embodiment Operations Manager

2 weeks ago

Sepang, Malaysia AIRBUS CUSTOMER SERVICES SDN BHD Full time

Scope of Position The jobholder is responsible to perform A/C maintenance/modification/repair end to end project management for Asia -Pacific -based operators/lessors in order to improve customer proximity and maintain high service levels for Airbus customers. In addition, the job holder will support on-demand all queries on Asia-Pacific region This position reports operationally to AIRBUS Embodiment operation and functionally to Embodiment Operations - head of Embodiment Solutions. Key Responsibilities Complex Repair & Modification management Identifies pro-actively Asia-Pacific-based customers needs in the area of A/C maintenance and repair, and builds and propose AIRBUS service package where relevant Manage contract negotiation and agreement with customers, engaging relevant support function (CSD, legal, etc.) to achieve this goal Establish the project P&L (Business Control Sheet) for the project taking into account the customer requirements and expectations, and Airbus financial exposure associated to the project risks. Manage End-to end project and hold full accountability for the project Quality, Schedule and P&L For each project, establish the project organization, work breakdown structure and integrated planning in compliance with the contractual requirements, industrial capabilities and Airbus policies Anticipate and mitigate risks throughout the entire project lifecycle in a proactive manner Lead and motivate cross-functional teams to ensure project objectives with respect to time, cost and quality are achieved. Submit Call for Tender to Airbus Procurement team when a BUY approach is preferred. Monitor projects costs and maintain a full control of the deal profitability to comply with Airbus financial objective. Reports on project progress at customers’ VP Engineering & Maintenance level Participate to the development of frame agreement for each N.A operators. Perform post project reviews (internal & external) to ensure experience capitalization and improvement plan, and communicate to all relevant stakeholders Development of SER business and competencies in Asia-Pacific Contribute to SER competence development in the region (TSM/FM/WP resources), supporting the Embodiment Solution Manager for the region. Maintain and develop close relationship to regional customers and MRO in order to proactively detect and capture more markets in the domain of Repair, Modifications, heavy checks and CAMO activities. Maintain and develop a daily interaction with the Asia-Pacific CSD and Services team and support them in answering to customers needs. Adopt a supportive approach towards the relevant Services team to convert these opportunities into successful deals. Other Qualifications/Skills: -Ability to negotiate contractual and commercial aspects during sales phase of service package -Communicate effectively, both verbally and in writing to team and customers worldwide. -Experience with internal and external clients. -Strong interpersonal skills, ability to lead and work with multidisciplinary teams in various locations. -Good working knowledge of Airbus Customer Services operating business practices, agreements and other contracts. -Demonstrated ability to work with multiple teams in a multi-cultural environment and establish, maintain and improve business relationships. -Applied knowledge of repair and maintenance embodiment business -Ability to present and discuss at Senior Management Level within AIRBUS and at Customers in case of reporting / escalation / etc. -Autonomous, ability to take initiative, customer focused. -Other Experience/Training/Qualifications: Project Management Training
Airbus is the world’s major aircraft manufacturer offering the most modern, innovative and efficient family of passenger airliners on the market, ranging in capacity from 100 to more than 500 seats. Airbus Customer Services Sdn. Bhd. is a 100% subsidiary of Airbus, incorporated in Malaysia in February 2014 to provide more support services for operators of its aircraft in the region. The Company is always looking for smart, talented and energetic people to join our team, to be based at Kuala Lumpur International Airport. Airbus Customer Services Sdn. Bhd. today covers two support portfolios namely daily repairs that manage and address Airbus customer queries from across the globe in structure repair engineering. major repairs which involve aircraft repair embodiment activities including repairing Airbus customer aircraft of various complexity at international Airbus customer bases around the world.
Bachelor's or Equivalent

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