Fhs Customer Operations Manager

3 weeks ago


Sepang, Malaysia Airbus Full time

**Airbus FHS is providing Component exchange program for maintenance purpose to Airlines.**

**The Jobholder is responsible for managing the Entry Into Service (where applicable) and subsequent daily operational performance (Cost, Quality and Lead-time) of one or more FHS contracts provided to Airbus Customers.**
- **Oversight of all the operational management activities related to the FHS Component contracts (Order processing, backlog of open orders, delivery of parts, good receipt confirmation by customers, installation & removal of parts by customers, return of core units, planned demand management, retrofit campaigns ) in accordance with the contractual targets.**:

- **Monitoring of the delivery performance (including collection of data and production of KPI)**:

- **Daily communication with customers**:

- **Crisis management**:

- **Definition of improvement plans and the monitoring of their implementation / **effectiveness
**The Jobholder will work in a widely international environment, with colleagues **in Europe (mainly Toulouse, France), Asia (mainly Kuala Lumpur, Malaysia) and USA (Miami) and a large number of service providers.**

**The jobholder, a member of the Flight Hour Services (FHS) organization, based in Kuala Lumpur, **reports to the Head of FHS Malaysia.**

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

**Company**:
Airbus Customer Services Sdn Bhd

**Contract Type**:
Permanent**Experience Level**:
Professional

**Job Family**:
Material Support & services

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.



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