Manager - Operational Excellence & Guest Experience

2 weeks ago


Sepang, Malaysia Malaysia Airports Holdings Full time

**Date**:19 Mar 2024

**Location**: Sepang, 10, MY, 64000

**Company**:Malaysia Airports Holdings Berhad

**POSITION GENERAL SUMMARY**

The Manager is responsible to manage the overall cycle operation improvement initiatives in MAHB. He/She is require to run an internal training for Yellow Belt and Green Belt (as part of capacity building), as a facilitator for small group activities, mentoring and coaching project leader, collaborate with business owner in ensuring the delivery of project within budget and timeline. He/She also leads multiple strategic projects that aligned to MAHB vision and mission, collaborative with senior leader and stakeholder to resolve issues and continuously improve passenger experience.

**ESSENTIAL POSITION FUNCTIONS**
- Act as an enabler for the development of improvement culture in company using structured approach in order to maximize the organizational effectiveness
- Identify initiatives to ensure that it is aligned towards the company Strategic Business Direction
- Provide consultation services on the approach and method in identifying improvement opportunities through analysis of valid data, the deployment strategy, implementation plan and execution of improvement culture in company
- Facilitate team in strategic business units in achieving organizational purposes and objectives by solving management and business problems, identifying and seizing new opportunities, enhancing learning and implementing changes
- Develop training materials, conduct training and use a variety of training or learning techniques for transfer of learning for people in MAHB
- Equip process owners with a new set of skills in order to enhance their ability to retrieve, translate, and use data to solve problems
- Carry out research activities for the purpose of generating valid information prior to and during the implementation of strategic improvement initiatives
- Work closely with business units in identifying the hidden problems and get dissatisfied with the status quo, start challenging the usual status or way of doing things and, thus, gradually intensify the need for improvement
- Ensure that improvement projects is on-track and achieved project's goal

**Key Challenges**:

- Create and sustain an improvement culture across MAHB
- Reliable data availability for required analysis

**Skills**:

- Able to work independently
- Able to assimilate and analyze massive amounts of information
- A strong and persuasive person

**Relevant Industries**:
**Unique Requirement**
- Relevant working experience in Lean Management or Lean Six Sigma
- Certified Lean Six Sigma Black Belt

**External**
- Degree with CGPA of 3.0 with minimum 5 years relevant working experience (Master's Degree would be an advantage)

**Education**:
**External**
- Degree in any field

**Additional Information**:
**Open for Malaysian citizens only.**
**Applications should reach us no later than 26 March 2024.**

**Job Segment**:Six Sigma, Lean Six Sigma, Six Sigma Black Belt, Manager, Management, Research


  • Guest Services Officer

    Found in: Talent MY C2 - 1 week ago


    Sepang, Malaysia AirAsia Full time

    Job Description Your Responsibilities Responsible for team performance, smooth day-to-day operations, monitoring, planning and coaching . The Guest Service Officer shall also maintain the highest level of safety, security, and service standards for ground operations. Your Duties Plan and review the staff deployment on daily basis to be fair...

  • Guest Services Assistant

    Found in: Talent MY C2 - 1 week ago


    Sepang, Malaysia AirAsia Full time

    Job Description Your Responsibilities The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations. Your Duties Documentation check: passport checking (International) and matching (Domestic), reservation checking from the system and issuing boarding pass. Tagging luggage and...

  • Guest Services Assistant

    Found in: Talent MY C2 - 1 week ago


    Sepang, Malaysia AirAsia Full time

    Job Description The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations. Responsibilities: Documentation Checking: passport checking (International) and matching (Domestic), reservation checking from the system and issuing boarding pass. Tagging luggage and carry on...

  • Event Manager

    14 hours ago


    Sepang, Malaysia Marriott International, Inc Full time

    **Job Number** 24023017 **Job Category** Event Management **Location** Putrajaya Marriott Hotel, IOI Resort City, Sepang Utara, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for preparing all event documentation and coordinates with Sales,...


  • Sepang, Malaysia iKHASAS Group of Companies Full time

    **GENERAL MISSION** - To directs, leads and coordinates overall activities of the Front Office. - To maximize room and related revenues with the existing salable rooms using the yield management technique. **RESPONSIBILITIES AND MEANS** - Responsible for the entire operation, staffing and equipment of the Front Office. - Delegates to and supervise all...


  • Sepang, Malaysia Ormond Group Sdn Bhd Full time

    **Responsibilities**: **Guest Services**: Assist in providing excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally. **Event Management**: Support the planning and execution of [specify type of events, e.g., conferences, weddings, etc.], including logistics, coordination, and on-site support. **Front...

  • Purchasing Manager

    14 hours ago


    Sepang, Malaysia Avani Full time

    **Company Description** A luxury hospitality brand for modern travellers, Avani connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Avani welcomes...


  • Sepang, Malaysia Tinkerbel Consulting Full time

    This role will be responsible for managing the overall export and import operations. **Responsibilities**: - Manage overall export and import operations. - Develop, implement and continuously enhance air freight forwarding operational procedures (import and export). - Lead negotiation of rates and contracts with air carriers. - Collaborate with sales...

  • Assistant Sales Manager

    Found in: Talent MY C2 - 1 week ago


    Sepang, Malaysia Marriott Hotels Resorts Full time

    JOB SUMMARY The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales...

  • Guest Service Officer

    Found in: Talent MY C2 - 1 week ago


    Sepang, Malaysia AirAsia Full time

    Job Description Key Role Accountabilities: 1. Report to DM level above or Station Manager if necessary. 向DM 以上汇报, 包括航站经理(如果必要) 2. Lead team to perform & complete the routine tasks as follows: 带领小组执行和完成以下日常运行任务  Supervise and perform the nominated ground handler passenger...

  • Leisure Manager

    5 days ago


    Sepang, Malaysia Avani Full time

    **Company Description** Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. Oversee the smooth running of the Sports & Recreations department on a day to day basis to achieve the highest possible levels of guest...

  • IT Manager

    2 days ago


    Sepang, Malaysia Avani Full time

    **Company Description** Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. Responsible for working with users either internal or external, including vendors/suppliers. To perform IT support on infrastructure and operation...

  • Operation Control Manager

    Found in: Talent MY C2 - 1 week ago


    Sepang, Malaysia AirAsia Full time

    Job Description Functional Duties Oversee Flight Dispatch and Crew Scheduling and the On Time Performance for the airline. The efficient scheduling of aircraft and crew in liaison with the Engineering, Schedule Planning and Revenue Management Team, to ensure that aircraft utilisation, punctuality and regularity targets are met. The...

  • Entertainment Manager

    Found in: Talent MY C2 - 1 week ago


    Sepang, Malaysia Avani Full time

    Job Description  Oversee the smooth running of the Sports & Recreations department on a day to day basis to achieve the highest possible levels of guest satisfaction. Create new, unique and interesting recreation activities that draw upon the best cultural, sporting or other offerings of the area in which the hotel is located. To continually be...


  • Sepang, Malaysia PTSB Full time

    **Responsibilities**: - Manage and overseeing the overall Operations & Maintenance Department and be responsible for the day to day operations of the project; - Build and develop the Operations and Maintenance Department full strength, co-ordinate resources including hiring and management of qualified operations and maintenance engineers, control room...

  • Team Members

    4 days ago


    Sepang, Malaysia COSMOSWORLD Full time

    Memahami keperluan dan keutamaan pelanggan dan memberikan bantuan yang diperlukan untuk memastikan kepuasan mereka. Menjalankan tugas mengambil pesanan pelanggan dan menyerahkannya kepada kakitangan dapur untuk menyediakan. Hidangkan makanan/minuman kepada pelanggan di meja. Menguruskan mesin tunai dan merekod semua transaksi jualan dengan...

  • Hotel Supervisor

    2 days ago


    Sepang, Malaysia GLORYHALL HOTEL SDN BHD Full time

    Supporting Management of Front Desk Team - Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals - Supervise and manage employees - Ensuring Exceptional Customer Service - Managing Housekeeping Operations - Additional Responsibilities - Functions in place of the Front Office Manager in his/her absence. - Communicates critical...

  • Planning Engineer

    Found in: Talent MY C2 - 1 week ago


    Sepang, Malaysia AirAsia Full time

    Job Description 1. Responsible for all scheduled maintenance derived from AMP are executed on time & within the allocated budget. 2. Drive continuous improvement by identifying gaps in key performance areas & plan activities to increase efficiency. 3. Maintain effective communication with Part 145 on maintenance task execution. 4. Review flight...

  • Operations Manager

    Found in: Talent MY C2 - 1 week ago


    Sepang, Malaysia Growthfn Full time

    GrowthFn hires right talent for through expert recruitment services and consulting solutions, ultimately driving success through exceptional human resources.The RoleYour responsibilities include:Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining a high level of employee and customer satisfactionEstablishing and managing...


  • Sepang, Malaysia Airbus Full time

    **Airbus FHS is providing Component exchange program for maintenance purpose to Airlines.** **The Jobholder is responsible for managing the Entry Into Service (where applicable) and subsequent daily operational performance (Cost, Quality and Lead-time) of one or more FHS contracts provided to Airbus Customers.** - **Oversight of all the operational...