Executive - IT Operations & Support (IT Operation

2 weeks ago


Sepang, Malaysia Malaysia Airports Holdings Full time

**Date**:19 Mar 2024

**Location**: Sepang, 10, MY, 64000

**Company**:Malaysia Airports Holdings Berhad

**POSITION GENERAL SUMMARY**

To ensure the smoothness and efficiency of KLIA ICT Operation and Maintenance including operations related to managing shift manpower, systems, and technical issues.

**ESSENTIAL POSITION FUNCTIONS**
- Manage the shift team to do first level recovery on the IT subsystems in KLIA.
- Manage preventive maintenance exercise for most of the ICT equipments in KLIA.
- To perform TDMS towards the team to ensure continuous improvement.
- Participate in meeting and event with customer when instruct (internal & external).
- To assist in updating daily report, weekly report and monthly report when needed
- Communicate closely with OCDM and ITOC to response efficiently towards customer ICT complains
- To ensure all related incidents recovery are within the agreed Service Level.
- Manage and perform 1st level troubleshooting on physical site
- Participate in problem solving when needed to meet trouble report levels.
- Assist on root cause analysis based on all incidents reported
- Assist into complaints and request from customers pertaining to the overall performance.
- Preparing Preventive Maintenance activities and related checklists.
- Reply to Non-Conformance Report for problem related to IT Support unit.
- Work with the Airport Operators to keep all operating procedures up-to-date.
- Other duties as instructed by the superior.
- Advise manager in terms of improving operation performance and personnel performance.

**Key Challenges**:

- Manages customers (MAHB and subsidiaries, airlines, handlers) expectations when comes to first level support.
- Recovering system failure to maintain the required system availability of KLIA ICT subsystems performance.

**Skills**:

- Time management skills
- Leadership charisma
- Dynamic team player
- Sense of responsibility
- Energetic
- Good skills in communication and collaboration
- Strong-willed and decisive
- Operation ICT moderate knowledge

**Relevant Industries**:
**External**
- Degree holder with minimum 3.0 CGPA with minimum 1 year relevant experience in Supervisory role.
- A minimum experience of 5 years in ICT background / Engineering background AND to have a basic understanding of system operational functionalities including hardware or technical aspect plus overall structures of TAMS subsystems.

**Education**:
External
- Degree in Computer Science / IT related discipline / Engineering related discipline holder

**Additional Information**:
**Open for Malaysian citizens only.**
**Applications should reach us no later than 26 March 2024.**

**Job Segment**:Computer Science, Operations Manager, Engineer, Technology, Operations, Engineering



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