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Aircraft Technician, Customer Support Officer

3 months ago

Sepang, Selangor, Malaysia APPING TECHNOLOGY SDN BHD Full time

Job Title:
Customer Support Specialist with Engineering Parts Procurement Experience

Job Description:

Responsibilities:

Urgent Requests Management:

  • Handle incoming urgent requests from airlines for component delivery.
  • Ensure materials are properly delivered within contractual lead times by coordinating from the best location among our inventory locations.

Inventory Coordination:

  • Evaluate, challenge, and autonomously select options to satisfy customer needs in case of nil stock.
  • Challenge customers on their needs when necessary.

Customer Communication:

  • Efficiently manage communication with both internal and external customers.
  • Maintain daily communication with customers, answering queries professionally and promptly.

Backlog Management:

  • Manage backlog reports and share them with customers or internal stakeholders according to the appropriate timeline.
  • Evaluate root causes for orders exceeding service level lead times.

Internal Meetings:

  • Manage internal meetings, including backlog review and operation drumbeat.

Parts Sourcing and Shipping:

  • Ensure required parts for aircraft are sourced and shipped according to contract.
  • Maintain contact with all involved parties throughout the process.

Documentation and Accuracy:

  • Document actions taken, ensuring accuracy and attention to detail.

IT Tools Management:

  • Effectively manage various Airbus IT tools and FHS IT systems.
  • Record all milestones in the systems correctly and maintain accurate data.

Process Improvement:

  • Highlight issues and contribute to process improvement through proper escalation within the management team.

Supply Chain Health:

  • Detect and document abnormal status in the supply chain.
  • Drive responsible stakeholders to resolve issues promptly.

Customer Requirements:

  • Ensure contract customer requirements are processed timely and highquality customer service is delivered consistently.

Benefits:

  • 5day work week**
    Medical and hospitalization leave

- Annual bonus


 Overtime pay

Additional Benefits:

Medical and hospitalization leave

Pay:
RM1, RM4,000.00 per month

Benefits:

  • Flexible schedule
  • Opportunities for promotion

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Overtime pay
  • Performance bonus

Application Question(s):

  • Are you a customer support professional with experience in engineering parts procurement or material management, and a background in customer service management?

Education:

  • Bachelor's (preferred)

Experience:

  • Aircraft: 2 years (preferred)
  • Procurement: 2 years (preferred)
Material Management: 1 year (preferred)
Customer Care Specialist: 2 years (preferred)

Language:

  • English (preferred)