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Project Specialist
2 weeks ago
Date Posted:
Country:
Malaysia
Location:
Hamilton Sundstrand Customer Support Centre (M) Sdn Bhd, No 9, Lengkuk Keluli 2, Bukit Rajah Industrial Estate, 41050 Klang, Selangor, Malaysia
Position Role Type:
Unspecified
Key responsibilities
- Review, develop and implement customer service policies, procedures and ensure customer service operations are compliant with new eInvoicing practice and other regulatory requirements
- Analyze current customer service processes and identify areas for improvement to meet the required regulatory standards.
- Design and implement efficient and effective invoicing processes that integrate seamlessly with existing systems.
- Collaborate with IT and relevant departments to integrate new invoicing systems that comply with eInvoicing requirement and oversee the implementation and testing of the new systems to ensure they meet the objective.
- Support the initiative to develop training content to train other customer service team members in understanding and compliance with new policies and systems.
- Monitor customer service operations to ensure continuous compliance with eInvoicing regulations as well as identifying potential risks related to regulatory compliance and develop mitigation strategies.
- Work closely with internal and external stakeholders, including relevant government bodies, to stay informed of regulatory changes and ensure timely implementation.
- Liaise with legal, finance, and other departments to ensure alignment customer service practices with overall company compliance strategies.
Qualifications & Requirements
- Bachelor's degree in Business Administration, Customer Service Management or related field
- Minimum of 2 years of experience in customer service management, with a focus on compliance and policy implementation.
- Strong knowledge of government regulations related to billing / invoicing process with knowledge of shipping documentation and custom regulatory requirement
- Proven experience in developing and implementing policies and processes.
- Excellent project management and organizational skills.
- Strong analytical and problemsolving abilities.
- Exceptional communication and training skills.
- Proficiency in customer service management software and ERP systems; SAP preferred.
_ RTX is An Equal __Opportunity/Affirmative_
_ Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._
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