Customer Excellence Executive

2 weeks ago


Johor Bahru, Johor, Malaysia Laurels & Leafz Flora Sdn Bhd Full time
Handle a high volume of daily inquiries across various communication channels, providing accurate and complete information.

  • Maintain a positive, empathetic, and professional demeanor towards customers at all times.
  • Assist customers in placing orders through our sales channels and go the extra mile to provide exceptional service.
  • Resolve customer issues promptly and follow up to ensure satisfactory resolution.
  • Collaborate with the production and operations teams to enhance customer satisfaction.
  • Enhance operational systems, processes, and best practices to support the organization's mission.
  • Contribute to short and longterm organizational planning strategies.

Job Requirement

  • Possess advanced proficiency in English language skills.
  • Proficiency in Mandarin (speaking, reading, and writing) is highly advantageous.
  • Demonstrated experience in sales or customer care roles.
  • Strong interpersonal communication abilities.
  • Selfmotivated with a sense of urgency.
  • Thrive in a fastpaced environment, with startup experience being beneficial.
  • Skilled in multitasking, prioritization, and time management.
  • Dedicated to enhancing customer experiences for increased retention and loyalty.
  • Maintain composure and empathy in highpressure situations.
  • Detailoriented and analytical.
  • Excellent collaboration and interpersonal skills.
  • Datadriven and focused on performance, identifying upselling and crossselling opportunities.
  • Familiarity with CRM tools is a plus.
  • Experience in ecommerce, retail, or consumer product support.

Salary:
RM2, RM3,000.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend jobs

Supplemental pay types:

  • Overtime pay
Expected Start Date: 04/01/2024

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