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Customer Excellence Executive
2 weeks ago
- Maintain a positive, empathetic, and professional demeanor towards customers at all times.
- Assist customers in placing orders through our sales channels and go the extra mile to provide exceptional service.
- Resolve customer issues promptly and follow up to ensure satisfactory resolution.
- Collaborate with the production and operations teams to enhance customer satisfaction.
- Enhance operational systems, processes, and best practices to support the organization's mission.
- Contribute to short and longterm organizational planning strategies.
Job Requirement
- Possess advanced proficiency in English language skills.
- Proficiency in Mandarin (speaking, reading, and writing) is highly advantageous.
- Demonstrated experience in sales or customer care roles.
- Strong interpersonal communication abilities.
- Selfmotivated with a sense of urgency.
- Thrive in a fastpaced environment, with startup experience being beneficial.
- Skilled in multitasking, prioritization, and time management.
- Dedicated to enhancing customer experiences for increased retention and loyalty.
- Maintain composure and empathy in highpressure situations.
- Detailoriented and analytical.
- Excellent collaboration and interpersonal skills.
- Datadriven and focused on performance, identifying upselling and crossselling opportunities.
- Familiarity with CRM tools is a plus.
- Experience in ecommerce, retail, or consumer product support.
Salary:
RM2, RM3,000.00 per month
Benefits:
- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
- Weekend jobs
Supplemental pay types:
- Overtime pay
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