Quality Assurance Analyst

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Wipro limited Full time

JOB DESCRIPTION:

  • Prepare quality stats/insights reporting to help the COE and/or BPO improve and grow.
  • Facilitate calibration/alignment sessions to ensure quality review accuracy and consistency between all key stakeholders.
  • Prepare daily/weekly/monthly reporting for LOBs to track and trend quality issues.

REQUIREMENTS:

  • Fresher's or 6 months experience in any Quality Review process
  • Dual-Lingual: Excellent English and Japanese (spoken and written communication skills) as this is to support Japanese market.

Work hours:

  • Single shift, local standard work hours. Mon to Friday, Saturday off Day, Sunday Rest Day.
  • Working hour 8 am to 5pm. Working on Public Holiday will earn replacement leave. (WFO)

Work Location:

  • Gardens North Tower (Accessible via Public Transport LRT/KTM)

Pay:
RM3, RM4,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Application Question(s):

  • Do you write and read in Japanese

Experience:

  • Customer service: 1 year (preferred)

Language:

  • Japanese (required)


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