Full Time Studio Assistant Customer Service

2 weeks ago


George Town, Penang, Malaysia OLO Studio Full time

Key Responsibilities:

1.

Greeting and Assisting Customers:
Warmly welcome all customers and guests as they arrive, promptly addressing their inquiries, and providing assistance as needed.

2.

Answering Phone Calls:
Manage incoming phone calls, providing information, and taking messages accurately.

3.

Handling Inquiries and Resolving Issues:

Respond to customer inquiries and concerns in a professional and courteous manner, striving to resolve issues efficiently and effectively.

4.

Administrative Support:
Perform various administrative tasks such as data entry, filing, and maintaining records to support front desk operations.

5.

Maintaining a Clean and Organized Front Area:

Keep the front desk and customer waiting area clean, organized, and presentable at all times to create a welcoming atmosphere for customers and guests.

6.

Providing Information:
Provide accurate information regarding products, services, and company policies to customers, offering recommendations when necessary.

7.

Handling Payments:
Process payments for services and products, ensuring accuracy and adherence to company policies and procedures.

8.

Assisting with Special Requests:

Accommodate special requests from customers to the best of your ability, demonstrating flexibility and a willingness to go above and beyond to meet their needs.

9.

Appointment Scheduling:
Manage salon appointments using our booking software, ensuring accuracy and efficiency in scheduling services for clients.

10.

Teaching Workshops:
Provide instructions to customers on how to operate certain mechanisms and guiding them throughout the full process.

Requirements:

  • Malaysian citizen
  • Able to speak English, Chinese and Malay fluently
  • Punctual and responsible

Job Types:
Full-time, Fresh graduate

Pay:
RM1, RM2,000.00 per month

Application Question(s):

  • What is your expected salary per month?

Education:

  • STM/STPM (preferred)

Language:

  • Chinese (preferred)
  • Malay (preferred)
  • English (preferred)


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