chief operating officer

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As a leading University in Malaysia we are seeking for exceptional candidates to join our diverse and inclusive community. Our people are our greatest asset, and we place our best efforts to inspire our leaders to achieve their career aspirations while having fun at the same time. If you are interested to grow your career with us, look no further. We offer a highly competitive package that comes with unparalleled development opportunities.

Join us as Chief Operating Officer at our leading University to make a profound career progression.

Job Purpose

To provide strategic and high-level operational support to the Management led by the Vice Chancellor (VC) to ensure the delivery of the University's strategy:

In collaboration with the VC and the Board, support the development, delivery and performance monitoring of University's strategy.

Provide comprehensive data to support decision-making.

Develop and implement a comprehensive business development strategy that aligns with the University's goals and objectives. Identify opportunities for growth, innovation, and diversification.

Build and maintain a strong network of contacts within the Government and education industry. Attract new clients and partners, negotiate agreements, and foster relationships to enhance University's reputation and reach.

Ensure robust processes and procedures are in place to support the effective and efficient delivery of all professional service functions.

Provide effective leadership to all professional service staff.

Act as an interface between cognate professional services at the University to ensure appropriate academic standards relating to student admissions, marketing, administration etc are maintained.

Support the VC and Management in establishing and nurturing relationships with local, national and international stakeholders to ensure the growth and success of the University.

Key accountabilities/primary responsibilities

1) Strategy and planning

In collaboration with the VC and University's Board, responsible for supporting the development and delivery of an innovative, viable and sustainable strategy. Will provide regular reports to demonstrate delivery against the implementation plan and key performance indicators (KPIs).

Responsible for forecasting future changes to policy, strategy and statutory requirements which will impact delivery of implementation plans on education and research. Provide expert advice to the University's Board regarding priorities and initiate appropriate solutions which include actions plans and delivery milestones.

Accountable for providing timely and accurate comprehensive management information to help shape and inform the strategy.

Responsible for the performance of professional services in the achievement of strategic and operational objectives. Carry out people management activities for direct reports including appraisal, performance management, recruitment and selection, etc.

Responsible for providing people management advice to line managers within the University and guidance on employment law compliance which may include seeking external legal advice when required.

Lead the formulation and delivery of the annual business plan.

Support the development and delivery of efficiency savings providing assurance to the Board that these have been achieved.

Lead on compliance with Health and Safety issues across all University activities. Responsible for overseeing the risk register and generating mitigation to reduce as appropriate.

Responsible for providing statutory information to agreed timelines.

Ensure all governance arrangements are in place, as required by the University's regulations.

Provide leadership and support to the Head of Recruitment and Marketing to ensure the delivery of Marketing KPIs and the recruitment of students to set targets. Analyse marketing data and adjust strategies to maximize outreach and enrolment.

Work on student number planning and any barriers to success related to student planning and recruitment.

2) Leadership and Management

Lead by example and in a spirit of strong collegiality.

Provide strategic leadership to a range of professional services staff and develop coherent frameworks to monitor progress and achievement against the University's strategy.

Set professional standards and quality performance targets to ensure current and future expectations are met.

Establish new commercial relationships related to research, consultancy, entrepreneurship and student internships.

Ensure the effective utilisation of all resources to maximise efficiency whilst maintaining high levels of delivery.

Manage overallUniversity's staffing within budget.

Display visionary leadership, inspire and motivate others, and employ effective problem-solving strategies. Foster a culture of adaptability and prepare individuals for change through programmes of personal and professional development.

Develop a culture that is supportive of diversity, equality and inclusion along with continuous improvement, innovation and excellence.

Support the promotion of the University values and adopt these behaviours to exemplify the culture across the University.

3) Student Experience

Responsible for ensuring a high-quality student experience including establishing and maintaining an excellent student learning environment. Ensure that student welfare / pastoral care (including accommodation) is managed and monitored.

Accountable for ensuring the Universitys' academic and quality assurance practices are delivered in agreement with the relevant authorities and Government ministries.

Maintain accurate and timely student records and report on these as required to the University and other relevant statutory bodies.

4) Deputise for Vice Chancellor as required.

Any other duties as allocated by the line manager following consultation with the post holder.

5) Specific Requirements

Qualifications, knowledge, and experience

Skill level equivalent to achievement of a professional qualification or postgraduate degree

Experience in a senior business development role

Sound commercial judgement with an entrepreneurial approach

Familiarity with the Malaysia Higher Education sectors, and transnational education models

Experience and understanding of business-to-business marketing and interaction

Experience of business continuity and risk management

Experience of health & Safety management

Planning and organising

Ability to plan, lead and manage major new projects or significant new activities, driving activity to completion while managing details and ensuring plans complement broader organisational strategy.

Strong project management skills and coordination of a number of stakeholders and simultaneous projects in sometimes complex relationships and to multiple deadlines

Problem-solving and initiative

Ability to analyse, problem solve and provide advice for self and various client groups

Ability to conduct strategic level business analysis and execute at a practical level

Ability to analyse data, to provide clear proposals for action and to identify the resource implications of such proposals

Management and Teamwork

Evidence of proven experience in the development of team dynamics and performance ensuring quality standards are consistently achieved

Proven ability to foster positive collaborative relationships both within and outside of the University and with external stakeholders

Proven ability to proactively work with senior managers across the University to achieve key deliverables

Ability to inspire and engage staff in developing and delivering new approaches and ways of working

Experience in nurturing a culture of diversity, equality and inclusion.

Experience in successfully leading teams through times of uncertainty and change

Others

Ability to persuade and influence in order to foster and maintain relationships

Excellent written, presentation and verbal skills, with the ability to communicate at a variety of levels including senior managers

Excellent interpersonal and communication skills in both Bahasa Malaysia (BM) and English, with the ability to build and maintain valuable relationships.

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