Customer Service Agent
2 weeks ago
Position:
Customer Service Executive
Full-Time position: 12 Months Contract
Working Location:
CP Tower, Petaling Jaya
Basic Salary:
RM 2,400- RM3,000 ( Monthly)
Language Allowance:
RM 500 (mandarin speaker only)
KPI Allowance:
depending on performance
Training 3 weeks provided
Working Days:
Monday - Sunday (5 working days & 2 rotational off days )
Working Hours:
(7.00 am pm, 9.00am - 6.00pm, 02.00 pm pm, 10.30pm - 7.30am)
- Providing accurate information and resolving customer issues related to digital banking products and services.
- Maintaining a high level of product knowledge to effectively support customer need
- Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
- To meet the Key Performance Indicator (KPI) monthly.
- Collaborating with cross-functional teams to improve processes and customer experience.
- Demonstrating empathy and understanding when dealing with customers.
- Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
Job Requirement:
- Possess a Diploma or Degree in related fields.
- Minimum of 1-2 years of customer service experience in a contact center environment.
- Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
- Excellent verbal and written communication skills in English is mandatory.
- The ability to speak in Mandarin will be an added advantage.
- Strong interpersonal skills and the ability to build rapport with customers.
- Proficient in Microsoft Office and experience working with CRM systems.
- Familiarity with digital banking products and services.
- Ability to work flexible hours, including weekends (24/7)
Job Type:
Contract
Contract length: 12 months
Salary:
RM2, RM3,000.00 per month
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotational shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- What's your expected monthly basic salary?
- What's your employment termination notice required?
Experience:
Customer Service: 1 year (preferred)
Language:
- Mandarin (preferred)
-
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