![Malaysia Airports Holdings](https://media.trabajo.org/img/noimg.jpg)
Information Assistant
1 week ago
Date:28 Jun 2023
Location:
Kuching, 13, MY, 93722
Company:
Malaysia Airports Holdings Berhad
POSITION GENERAL SUMMARY
To assist public; agencies and airport users in the flight operations; movements and other related information via various facilities provided.
ESSENTIAL POSITION FUNCTIONS
- Assist the Information Supervisor in providing service to customer
- Ensure quality services as a professional frontliner
- Ensure the announcement are clear and precise
- Get latest and accurate information on flight data
- Provide customers with latest and accurate information on flight information
- Ensure abandoned calls are less than 15%
- Carry out any directives given by airport higher authority
- Any other duties as directed by the superior
Key Challenges:
- To operate the aerobridge in safe and efficient manner
- To ensure the aerobridges are operated and attended in the correct allocation and the precise time given.
Working Relationship:
WHO
FROM
PURPOSE
- Operations Staff
- Operations
- Service ability of Airport facilities and smooth of Airport operation
- Engineering Staff
- Engineering
- Maintenance of Airport facilities
- AFRS Staff
- AFRS
- Matters pertaining to AFRS unit
- AVSEC personnel
- AVSEC
- Security operations at the airport
- Airlines & Ground Handler staff
- Airlines & Ground Handlers
- Matters pertaining to flight movement, schedule and other related information
- Government staff
- Local Authorities
- Matters pertaining to government rules and regulations
Dimension:
Competencies:
- Collaboration
- Commercial Orientation
- Customer Centricity
- Develops and Empowers
- Driving Excellence
Skills: - Possess good communication and interpersonal skills
- Customer service oriented with pleasant personality
- Good in both written and spoken Bahasa Malaysia and English
- Preferably fluent in foreign language e.g. Mandarin or Arabic
Relevant Industries:
Internal
- Preferable with minimum 1 year relevant working experience
Must achieve and maintain the following performance rating for two (2) consecutive years of at least
-
Exceptional / A or Outstanding / B; and
-
Minimum Meet Expectations / C
External
- Preferable with minimum 1 year relevant working experience
Education:
Internal
- MCE / SPM or equivalent with Credit in Bahasa, Pass in English and Mathematics
External
- MCE / SPM or equivalent with Credit in Bahasa, Pass in English and Mathematics
Additional Information:
Open for Malaysian citizens only.
Applications should reach us no later than 5 July 2023.
Job Segment:
Category Manager, Engineer, Operations, Aviation, Retail, Engineering
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