Information Assistant

1 week ago


Kuching, Sarawak, Malaysia Malaysia Airports Holdings Full time

Date:28 Jun 2023

Location:
Kuching, 13, MY, 93722

Company:
Malaysia Airports Holdings Berhad

POSITION GENERAL SUMMARY


To assist public; agencies and airport users in the flight operations; movements and other related information via various facilities provided.


ESSENTIAL POSITION FUNCTIONS

  • Assist the Information Supervisor in providing service to customer
  • Ensure quality services as a professional frontliner
  • Ensure the announcement are clear and precise
  • Get latest and accurate information on flight data
  • Provide customers with latest and accurate information on flight information
  • Ensure abandoned calls are less than 15%
  • Carry out any directives given by airport higher authority
  • Any other duties as directed by the superior

Key Challenges:

  • To operate the aerobridge in safe and efficient manner
  • To ensure the aerobridges are operated and attended in the correct allocation and the precise time given.

Working Relationship:

WHO

FROM

PURPOSE

  • Operations Staff
  • Operations
  • Service ability of Airport facilities and smooth of Airport operation
  • Engineering Staff
  • Engineering
  • Maintenance of Airport facilities
  • AFRS Staff
  • AFRS
  • Matters pertaining to AFRS unit
  • AVSEC personnel
  • AVSEC
  • Security operations at the airport
  • Airlines & Ground Handler staff
  • Airlines & Ground Handlers
  • Matters pertaining to flight movement, schedule and other related information
  • Government staff
  • Local Authorities
  • Matters pertaining to government rules and regulations

Dimension:

Competencies:

  • Collaboration
  • Commercial Orientation
  • Customer Centricity
  • Develops and Empowers
  • Driving Excellence
    Skills:
  • Possess good communication and interpersonal skills
  • Customer service oriented with pleasant personality
  • Good in both written and spoken Bahasa Malaysia and English
  • Preferably fluent in foreign language e.g. Mandarin or Arabic

Relevant Industries:

Internal

  • Preferable with minimum 1 year relevant working experience
-
Must achieve and maintain the following performance rating for two (2) consecutive years of at least
-
Exceptional / A or Outstanding / B; and
-
Minimum Meet Expectations / C

External

  • Preferable with minimum 1 year relevant working experience

Education:

Internal

  • MCE / SPM or equivalent with Credit in Bahasa, Pass in English and Mathematics

External

  • MCE / SPM or equivalent with Credit in Bahasa, Pass in English and Mathematics

Additional Information:

Open for Malaysian citizens only.
Applications should reach us no later than 5 July 2023.

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