Virtual Sales Representative

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia WEBHELP Full time

Job Highlights

  • Cross culture & fun working environment
  • Career Advancement
  • Near to Public Transport
Inbound sales Agent who generates revenue by converting prospects into customers.

Requirements:

  • Bachelor's Degree preferred
  • Min 3 year of direct end customer sales experience preferably inside sales/tele sales
  • 12 years' experience in IT H/W Print/PC CC sales [end to end]
  • Advanced English Proficiency on Verbal and Expert Level for Chat
  • Experience in SFDC and Other CRM platform is an advantage
  • Worked in highly measured sales environment. Contact Rate, Conversion
  • Typing speed: 40 words per min
  • Proven aptitude to understand and converse about consumer technology
  • Ability to demonstrate proficient selling techniques including discovery, closing and overcoming objections
  • Excellent conversational English verbal communication, listening and comprehension skills
  • Soft skills selling techniques, professionalism, customer service, telephone time management

Competencies and Behaviors

  • Sales Effectiveness successfully manages and negotiates the sales cycle including discovering customer needs, articulating & creating value, handling objections, providing customer solutions with cross sell and upsell opportunities based upon customer need, asking for the sale, presentation skills
  • Discovery & Investigation: asking both openended and closedended questions to uncover customer's needs and concerns
  • Value Creation: identifies and articulates the value brought to customers which address their needs and concerns
  • Handling Objections: ability to address and overcome customer's concerns that are prohibiting the close of the sale
  • Solution Selling: ability to create customized solutions for customers by offering cross sells and up sells
Sale

  • Presentation Skills: ability to articulate HP products and processes to customers
Sale's

  • Motivated to achieve and surpass sales goals by recognizing and overcoming sales objections
  • Technical Skills: provides expertise on HP products, services & solutions to fill in the gaps of a customer's needs
  • Listening Skills: ability to listen for the customer's "pain" & key customer clues and provide solutions to them
  • Competitive Advantage: stays abreast of key competitive trends in the consumer market
  • Business Fundamentals: constantly applies HP policies and procedures guidelines. Understands and operates within the guidelines given.
  • Understands customer's issues that drive buying decisions and adjusts sales presentation accordingly
  • Proactive Learner: will search proactively for answers before escalating. Actively searches for competitive, product and process information during times of low call volume.
  • Time Management: effectively manages the call flow as well as time spent inbetween calls
  • Verbal Integrity: honest & realistic communication of HP deliverables and timeframes.
  • Consistently delivers bestin class customer experience by selling appropriate solutions and giving honest recommendations and information.
  • Projects a positive image of the HP brand to customers
  • Positions products and solutions appropriately to targeted customer segments
  • Actively pursues selflearning and selfdevelopment
  • Adhere to standards regarding customer privacy as set out the Agreement

Responsibilities

  • Proficient use of selling skills to ensure consumers are sold the right products and services
  • Cross/upsell products and services
  • Provide comparative and competitive product information about consumer products
  • Promote HP brand by inspiring and educating customers
  • Assist customers with webbased interactions
  • Capture customer profile information and interaction history
  • Provide referrals to other HP and thirdparty organizations as needed
  • Pass leads to the appropriate HP sales manager
  • Provide order related assistance to customers
  • Report web related problems or errors to HP on a timely basis

AJWH

Salary:
RM5, RM6,750.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Early shift
  • Fixed shift


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