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Contract - Client Support Specialist

3 months ago

Subang Jaya, Selangor, Malaysia HealthMetrics Full time
Department

  • Client Support
  • Job posted on


 Feb 02, 202
  • Employment type
  • Contract

Summary:

- **Contract Role: 24 Months (renewable)**:


Salary Range:

RM2000-RM3000:


Rotating shift including weekends and public holidays:


  • 2 shifts daily (6AM-3PM & 2PM-11PM):

5 days work, 2 days off

Responsibilities:

  • Attend to all incoming queries through the company's communication channels (HealthMetrics portal and etc) from service providers or corporate clients
  • Understand the stakeholders' needs, clarify information, investigate and conduct research for every issue that arise, and provide solutions and/or alternatives
  • Support stakeholders on operational matters that includes system training, troubleshooting support, and any relevant matters
  • Record and escalate follow up requests, queries, and complaints to the respective CSS
  • Any tasks required by Management from time to time

Job Requirements

  • Preferred Diploma/Bachelor's Degree in any field.
  • SPM holders and fresh graduates are encouraged to apply.
  • Fluent in English and Malay, both spoken and written.
  • Proven customer support experience or experience in Customer Service is an added advantage.
  • A positive attitude, energetic approach, and selfmotivation are all essential.