Technical Support Specialist
2 months ago
We are seeking a highly skilled Technical Support Specialist to join our team at Red Carpet Kids Child Care LLC. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, ensuring the smooth operation of our Red Hat-based systems, and collaborating with our internal teams to resolve technical issues.
Key Responsibilities- Schedule and Coordinate Maintenance Activities
Schedule with customers on preventive maintenance activities to ensure timely and efficient maintenance of our systems.
Generate Comprehensive ReportsGenerate comprehensive preventive maintenance reports to track and analyze system performance.
Upload Reports and Update TicketsUpload preventive maintenance reports to our Field Service Management System and update tickets in a timely manner.
Provide Technical AssistanceProvide technical assistance to Level 1 Engineers and support customers with onsite or offsite technical issues.
Prepare Incident and Problem Management ReportsPrepare incident reports and problem management reports as required to ensure transparency and accountability.
Handle Small-Scale Projects and Assist with Large-Scale DeploymentsHandle small-scale projects independently and assist in large-scale project deployments to ensure timely and efficient delivery.
Assist in Project Deployment and Ensure Timely CompletionAssist in project deployment and ensure that projects are completed according to timeline and budget.
Provide Input for Project DocumentationProvide input to develop documents for projects to ensure clarity and accuracy.
Capture and Update Project Implementation Technical IssuesCapture and update project implementation technical issues for lessons learned to improve future project delivery.
Conduct Project Testing and CommissioningConduct project testing and commissioning with customers to ensure system performance and quality.
Requirements- Education
Diploma/Degree in Information Technology or equivalent.
ExperienceMinimum 3-5 years support and deployment working experience related in IT environment with Red Hat Linux, Red Hat Satellite, Red Hat Virtualization, Red Hat Ansible Automation Platform, and Red Hat OpenShift Container Platform.
SkillsOutstanding verbal and written communication skills and ability to convey complex information to customers clearly and concisely.
Hardware and Software KnowledgeDirect experience with a variety of hardware and software vendors.
Stakeholder ManagementAbility to manage and cooperate with various levels of stakeholders up to C-level.
Red Hat CertificationsPreferred Minimum Certifications: RHCE.
Teamwork and Problem-SolvingAbility to work independently and within a team to resolve technical issues and improve system performance.
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