Sales Support Executive
2 weeks ago
Experian unlocks the power of data to create opportunities for consumers, businesses and society. We gather, analyze and process data in ways others can't.
We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.
For more than 125 years, we've helped consumers and clients prosper, and economies and communities flourish - and we're not done.
Our 17,800 people in 45 countries believe the possibilities for you, and our world, are growing. We're investing in new technologies, talented people and innovation so we can help create a better tomorrow.Job Description:
We're currently looking for a Sales Support Executive to join the Sales Support Team based in Kuala Lumpur and report directly to the Account Management, Team Leader
What you'll be doing:
- Monthend adjustment and verification
- API connectivity and technicalrelated queries/follow up:
- Raise JIRA for the team to investigate issues raised by clients
- Raise JIRA for API connectivity set up
- Raise JIRA for a credential for UAT/Production launch
- Raise JIRA for test IDs for the client's UAT purpose
- Commercialrelated fulfilment/delivery:
- ITJR prioritization meeting to prioritize job requests to meet delivery dateline
- Raise JIRA for data extraction
- Raise JIRA for historical usage extraction as requested by clients
- Customer Due Diligence for existing NBB and new NBB clients
- System Support for a Strat client initiate internal investigation and coordination for solution/outcome; team involvement
- Client/AM/AD team/EITS teams
- Follow up on outstanding payments
- Lead Assignment to sales teams
- Monthend reporting to ACRA for data extraction
- Vendor Registration / Annual Information Security Questionnaire (requested by clients) usually conducted on an annual basis, and this can be requested by both new and existing client
- Order Fulfilment for clients receiving, tracking and fulfilment of report orders from clients; team involvement
- AM, Ops and CIBI teams
Qualifications:
- Proven work experience as a Sales support specialist or Customer Service Associate.
- Understanding of sales principles and customer service practices.
- Excellent communication skills, strong professional conversation etiquette when interacting with clients.
- Analytical and multitasking skill, attentive to details.
- Teamwork and motivational skills.
- Critical and creative thinking to identify and resolve issues with products, orders, billing etc.
- Bachelor's degree, 2 to 5 years of relevant or related experience.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
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