Assitant Manager, Technical
1 week ago
To provide technical support functions for the Local Area Network and Wide Area Network including the management of hubs, switches, routers, firewalls, and servers' operation.
- Plan and Schedule training for technical staff to enhance skillset and support of new business range.
- Take care of technical support team with strong leadership to meet user's expectations and business SLA.
- Monitoring, maintaining and remote support on operating systems and networks, including the addition of new users to the network and establishment of rights and privileges.
- Proactively addressing IT infrastructure issues that arise.
- Enhance users' experiences through improved service management to users.
- Monitor/Execute necessary action to minimize service cost to improve service profitability.
- Manage resources for optimal performance. This will consist of resource management for daily operations, projects, administrative work, and time allotted for holidays and paid/unpaid time off.
- Oversee IT related projects, network infrastructure and systems to ensure optimal performance is achieved.
- To stay up to date with the latest developments in IT and identifying opportunities for innovation and improvement with the Warehouse IT infrastructure.
- Keeping up to date with the latest developments in IT and identifying opportunities for innovation and improvement with the Warehouse IT infrastructure.
- Escalation of issues/problems to keep Top Management informed, advise and provide recommendation to Top Management as and when needed.
- Conduct tender, RFI (Request for information), RFP (Request for Proposal), or RFQ (Request for Quotation), including specifications for evaluation, approval process, and service agreement finalization.
- Any other responsibility that may be assigned by the superior from time to time when the need arises.
Salary:
RM3, RM5,500.00 per month
Benefits:
- Additional leave
- Free parking
- Gym membership
- Health insurance
- Opportunities for promotion
- Parental leave
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
Education:
- Bachelor's (preferred)
Experience:
- IT: 4 years (preferred)
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