Support Associate

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Quorum Business Solutions Full time

Support Associate

Location:
Kuala Lumpur, Malaysia (South Tower, The Gardens)

Model of Work:
Hybrid


Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum Software, a rapidly growing technology & professional services solutions company and industry leader in energy transformation.


Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the energy industry.

Throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth.

Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.


Overview

Responsibilities

  • Responsible for the triage of customer reported issues, identifying, documenting and configuration recommendations of software defects within SLA timelines
  • Work closely with our product and engineering teams to provide detailed problem descriptions of customer incidents
  • Participate in the configuration, enhancement, and testing phases associated with software changes
  • Implement and support of master data management solutions
  • Ensure our customers have a positive experience by driving timely first response, customer updates and support resolutions
  • Ensure proper documentation of assigned incidents, including internal and external communications
  • Responsible for taking resolved customer issues and curating them into a knowledge base system to allow customers to selfserve
  • Ability to work effectively with global crossfunctional teams
  • Responsible for periodic after hours on call support for critical issues
  • Ensure successful completion of personal and team deliverables
  • And other duties as assigned.

Requirements:

year(s) of working experience in delivering solution support or solution implementation is required for this position

  • Moderate experience in PL/SQL. Understanding of data structures and execution of "select, update & delete" statements.
  • Basic understanding of software development with good technical skills including knowledge in software technologies like.
Net, Java, Perl or Shell

  • Basic understanding of Datacenter & Cloud Infrastructure services (i.e., AWS and Azure) would be added advantage
  • Basic knowledge of ITIL Concepts within IT Service Management and how it applies to IT Customer Support, Ticket Resolutions and Escalations is a plus
  • Basic knowledge of IT Service Management Tools (Salesforce, ServiceNOW, JIRA, ADO, etc) to manage Customer Service Management engagements
  • Proficient in Microsoft Office products
  • Strong interpersonal skills
  • A sense of urgency about solving problems and attaining favorable results
  • Ability to set achievable goals and deadlines and maintain commitment to achieving goals in the face of obstacles and frustrations
  • A team player and enjoy working in a multicultural environment
  • Fluent in English, both written and verbal to be able to interact with English speaking clients
  • Willingness to work on shifts in support of 24 hours / 7 day operations

Additional Details

About Quorum Software

Diversity Statement:
At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.

We want to be the place where a diverse pool of talented people join us, stay with us and do their best work.

With a diverse team of employees, we grow and learn better together.

The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements.

We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique.

We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.

  • Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._

  • Associate, sales operations support

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Btc Recruitment Malaysia Full time

    Open Position: Associate, Sales Operations Support (MNC Company) An MNC Shared Services Company is currently hiring an Associate, Sales Operations Support to come and join them in the Kuala Lumpur officeKey responsibilities include:Bachelors Degree in any related field. 1 to 2 years of working experience in shared service or customer service, within...

  • Chat support associate

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Qsr Brands Full time

    Job Description:QSR Brands is looking for a Chat Support Associate to join the team on a part-time basis, working from home in Kuala Lumpur, Malaysia.No previous experience needed for this Entry Level role - we seek reliable and motivated individuals eager to learn and advance within our organization.Responsibilities:Respond promptly and professionally to...

  • Chat support associate

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Qsr Brands Full time

    Job Description:QSR Brands is looking for a Chat Support Associate to join the team on a part-time basis, working from home in Kuala Lumpur, Malaysia.No previous experience needed for this Entry Level role - we seek reliable and motivated individuals eager to learn and advance within our organization.Responsibilities:Respond promptly and professionally to...

  • Associate, Business Support

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

    Associate, Business Support (GEGM Corporate Direct)Job Scope Issuance of policy (Nationwide) Endorsement Manual Batching (Motor & Non-Motor) CBC Report Sorting & Posting of Policies (Nationwide) Bank-In Cheque Reprint New/Renewal/Endorsement Policies Attending Direct Client Enquiry Attending Pac Leace Enquiry Credit Card Payment Transaction Policy Printing...

  • Associate, Sales Operations Support

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BTC Recruitment Malaysia Full time

    Open Position: Associate, Sales Operations Support (MNC Company)An MNC Shared Services Company is currently hiring an Associate, Sales Operations Support to come and join them in the Kuala Lumpur office.Key responsibilities include: Bachelors Degree in any related field. 1 to 2 years of working experience in shared service or customer service, within...

  • Associate, Partner Support

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Involve Asia Full time

    As an Associate Partner Support, your primary responsibility will be providing support and nurturing relationships with our affiliate partners across all regions.You will serve as the initial point of contact for partners, addressing their inquiries, resolving issues, and ensuring their overall satisfaction with our partnership.You will work closely with the...

  • Purchasing Support Associate

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ConvaTec Full time

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...

  • Associate, Sales Support

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Concentrix Full time

    Job Title:Associate, Sales SupportJob DescriptionImagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.We are looking for an/a Associate, Sales Support to join our team. Today.We are Concentrix. We are dedicated to creating success for our clients, the...

  • Associate, Sales Support

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Concentrix Full time

    Job Title:Associate, Sales SupportJob DescriptionImagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.We are looking for an/a Associate, Sales Support to join our team. Today.We are Concentrix. We are dedicated to creating success for our clients, the...

  • HR Associate

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Persol APAC Business Support Services Sdn Bhd Full time

    Why join us? Great working culture Young, energetic and fun learning organization Strategic location ~within walking distance to MRT and KL Monorail Birthday and Anniversary leave Optical, Dental and Wellness Benefit providedResponsibilities: Actively delivering full spectrum human resource service activities with sense of integrity and trust in HR Shared...

  • Associate, Business Support

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

    Associate, Business Support ( GEGM Auto Franchise and Pos Partnership)Job PurposeTo assist Head / Manager of the Department by providing assistance in general administrative andmonitoring duties of the department.The Job To assist in preparation of quotation, endorsement, payment & receipt, policy, etc. To assist in preparation of monthly sales meeting and...

  • Associate, Sales Support

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

    Associate, Sales SupportDiscover the GREAT in your career.As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement - from the way...

  • Customer Support Associate

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full time

    We are looking for a Customer Support Associate for our prestigious client in the software development industry. This is a hybrid position based in Kuala Lumpur, Malaysia. Key Responsibilities:Complete a comprehensive training program to prepare for responding to live customer issues.Handle incoming enquiries via emails, calls and chats in a professional...

  • IT Associate

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia United Nations Development Programme (UNDP) Full time

    LOCATION:Kuala Lumpur, MALAYSIATYPE OF CONTRACT:Service ContractSTARTING DATE:01-Jul-2024APPLICATION DEADLINE:04-Jun-24 (Midnight New York, USA)POST LEVEL:SB-3DURATION OF INITIAL CONTRACT:One yearTIME LEFT:7d 13h 54mLANGUAGES REQUIRED:EnglishEXPECTED DURATION OF ASSIGNMENT:Background:BackgroundThe United Nations Trade and Development (UNCTAD), which is...

  • Customer Support Associate

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Alchemy Global Solutions SDN BHD Full time

    Are you a fresh grad or a customer-oriented individual who's looking for a change in career? We are scouting for Customer Support Associate to be the go-to resource for our valued customers to obtain clarification when needed, provide a possible workaround, and support any technical matters. In this role, your main priority is to drive excellent support and...

  • Customer Support Associate

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Wise Full time

    We're looking for a Customer Support Associate to join our team in Kuala Lumpur, Malaysia. This role is a unique opportunity to have an impact on Wise's mission in helping our customers have a great experience when using Wise.Your mission:The role will give you the opportunity to:Be flexible working during business hours but sometimes covering an early...

  • Sales Associate

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Richemont Full time

    Sales Associate - Kuala Lumpur Are you a good match?You are a dynamic, flexible, communicative, and attentive person.You are sensitive to Jewelry, to the universe of the House and to artistic craftsmanship.You are comfortable in a retail environment in front of an international clientele.You are looking for a team adventure focused on the needs and...

  • Business Support Executive

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MCI Group Full time

    6 May 2024Business Support Executive:We are a global engagement and marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges...

  • Process Associate

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude India Full time

    Job Title: Process Associate - Local Malaysian with Japanese JLPTN1/N2Are you a talented professional with Japanese proficiency (JLPTN1/N2) and a passion for supporting sales efforts and managing projects? We are seeking a Process Associate to join our team. As a Process Associate, you will play a crucial role in supporting our Sales Team, managing project...

  • Associate Corporate Relationship Support Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionSome careers grow faster than others.If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will...