Customer Support Specialist

1 week ago

Subang Jaya, Selangor, Malaysia NielsenIQ Full time

Company Description Why Data Impact ?**The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies need help exploiting this data, not knowing which leverage actions to choose nor how to measure their impact.


This is where
Data Impact by NielsenIQ comes in We collect over 70 billion pieces of data daily which we process and use in innovative monitoring tools destined for the industry professionals.


  • Our objective: to enable our clients to define the best strategy, make the best decisions and optimise their execution in realtime
  • Today: Data-Impact is a leader in eretail and omnichannel analytics, a rapidly growing startup with clients in more than 60 countries
  • A young but experienced and dynamic team with a resolutely startup attitude
  • A uniquely diverse and international environment with more than 40+ nationalities
  • Real career development opportunities
  • A friendly, relaxed atmosphere and a climate of mutual trust promoting autonomy and challenges


You'll be joining a fantastic international support team of 17 people based in Paris, Algiers & Mexico and accompany mainly our clients based in the
Asian-Oceanian time zone but not only.


What you will be doing:

  • Provide topnotch customer support to our diverse users by handling tickets & live chat
  • Address and resolve customer inquiries, issues, and requests promptly and efficiently.
  • Assist users in navigating our platform, explaining features, and resolving technical questions.
  • Analytical Skills for identifying issues and recommending solutions (workaround)
  • Collaborate with diverse technical teams to escalate and resolve issues while keeping the users updated.
  • Ability to handle multiple customer inquiries simultaneously.
  • Assist with user onboarding and verification processes.

Qualifications

  • Fluent in English (any other language would be welcome)
  • Perfect written and verbal communication skills
  • Minimum 2 year's experience as a successful customer support specialist
  • Previous recent experience in a clientfacing role, able and happy to go above and beyond to achieve client satisfaction.
  • Strong problemsolving and analytical skills.
  • Familiarity with working in a multicultural environment.
  • Ability to multitask and work effectively under pressure and tight deadlines.
  • Customercentric & businessoriented mindset
  • Team spirit, autonomous, able to adapt and learn
  • Good use of IT tools,
    including Excel:
  • Knowledge of the e-commerce environment would be a plus.

Additional Information Recruitment Process**:

  • Screening interview with Recruiter
  • Assessment (Written test + Excel test)
  • Interview with Team Lead
  • Final round with Hiring Manager and HRBP

Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-AssistanceProgram (EAP)

About NIQ


NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.

In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.

With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.

NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

Want to keep up with our latest updates?

Follow us on:
LinkedIn | Instagram | Twitter | Facebook

**Our commitment to Diversity, Equity, and Inclusion

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