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Customer Service Support

3 months ago

Subang Jaya, Selangor, Malaysia Manpower MY Full time

Salary :
Min RM 2,000 - RM 3,000

Fixed Shift Allowance :
RM500

Contract : 1 year (view to extension and permanent based on performance)

Must be willing to work on 24-hour-rotation shift

Responsibility:

  • Provide quality customer support (24/7) through LiveChat and Digital channels for our customers.
  • Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner.
  • Gather feedback from drivers and passengers, observe frontline issues such as booking cancellation reasons, etc. and report promptly to supervisor.
  • Perform adhoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
  • Perform administrative tasks involving driver's account (credit topup, changes in driver information, etc.
  • Support other department campaigns when the need arises.

Requirements:

  • Must possess at least a Diploma in any relevant field with at least 23 years of working experience in Customer Service industry.
  • Ability to communicate results to management and in a fast paced environment.
  • Fresh graduates are encouraged to apply.

Job Type:
Contract

Contract length: 12 months

Pay:
Up to RM3,000.00 per month

Schedule:

  • Monday to Friday
  • Night shift
  • Rotational shift

Application Question(s):

  • We must fill this position urgently. Can you start immediately?

Experience:

Customer Care Specialist: 1 year (preferred)