Service Delivery Functional Lead

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia AMK Technology Sdn Bhd Full time

Responsibilities

  • Lead and coordinate the functional and technical team.
  • Be client facing/at client site as L2 support to resolve system incident and problem.
  • Perform solutioning and lead execution for system enhancement.
  • Escalate to technical team to resolve technical issues and activities.
  • Familiar with BMC Remedy and Helix ITSM technology.
  • Stakeholder management weekly and monthly report.

Qualifications

  • Good understanding of ITSM.
  • Able to manage/bridge business stakeholders and technical developer.
  • Basic knowledge on technology.
  • Knowledge in BMC remedy platform is a plus.
  • ITIL certified is a bonus.
  • Excellent written and verbal communication skills (English, Malay).
  • Malaysian citizen.

Job Type:
Contract

Contract length: 12 months

Pay:
RM4, RM5,000.00 per month

Benefits:

  • Health insurance
  • Professional development

Schedule:

  • Monday to Friday

Experience:

  • BMC Remedy: 1 year (preferred)
  • Helix

ITSM:
1 year (preferred)

Language:

  • English (preferred)
  • Malay (preferred)

License/Certification:

  • ITIL (preferred)
Expected Start Date: 07/01/2024
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