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Benefits Advisor with Mandarin Proficiency

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time

Responsible for:
Delivering Benefits support to project employees

Role brief

The Benefits Advisor role manages the day-to-day operations and administration of all health, welfare, retirement, and leaves/disability programs across the globe.

This role provides a positive employee experience and delivers exceptional customer service while serving as a first point of contact for benefits-related inquiries.


Core Responsibilities

  • Serve as the primary contact for employees regarding questions or concerns related to their local benefits
  • Support daytoday benefit plan operations including enrollment events, updates, terminations, and other program changes
  • Assist in managing and administering employee benefits programs such as retirement plans, health, welfare, and wellness programs, and leave of absence and disability policies/programs
  • Create and maintain accurate plan information, materials, and tools, including Workday Help articles
  • Identify opportunities for program and/or process improvements and communicate to leadership for evaluation
  • Participate in regular audits of benefits programs by preparing necessary reports and working with employees, vendors and/or payroll to facilitate corrections, as needed
  • Ensure program compliance with local laws and regulations as it relates to government compliance reporting, data privacy and security, and any other local requirements
  • Support and administer employee disability and leave management processes, ensuring compliance and coordination with thirdparty vendors, as required
Aid in maintaining records of benefit program records adhering to retention and local compliance requirements

  • Follow compliance and quality guidelines to ensure correct information is provided for all Workday Help cases
  • Escalate high priority cases for immediate intervention by benefits team, payroll and/or vendors
  • Ensure timely and accurate processing benefits related invoices; track costs and provide monthly reporting to benefits team
  • Effectively meets defined service level agreements (SLAs) on timeliness and quality

Knowledge, Skills and Abilities

  • Fluent in English & mandarin (written & verbal) with strong communication skills
  • Experience in Workday HCM required
  • Sound understanding of international benefits market
  • Knowledge of compliance requirements for benefits and leave programs outside of North America
  • Strong problemsolving skills, ability to manage conflict and attention to detail
  • Passion for delivering a great employee experience

Employee Status :
Full Time Employee

Shift :
Day Job

Travel :
No

Job Posting :
Apr

**About Cognizant