E Commerce

2 weeks ago


George Town, Penang, Malaysia Rainbow Paradise Beach Resort Full time

Sells hotel rooms and make reservations according to rooms availability, according to the appropriate Corporate Rates that are applicable to Companies or Travel Agents.


  • To take reservations by phone, fax, or any other form of communications and make the reservations or amendments according to the Reservation Procedure.
  • To follow up on billing letters and send out confirmation of reservations.
  • To ensure that all Travel Agent and Corporate Companies Rate are strictly confidential.
  • To prepare geographic origin analysis report on a monthly basis.
  • Ensure that the established quality standard and a high level of work performance are maintained.
  • Ensure that policies, procedures and rules are clearly understood and followed through.
  • Meets up with guest regularly to obtain feedback on ways to improve the hotel's services and facilities.
  • Inspects all guest rooms to ensure that all rooms are in good condition and special set up have been delivered, amenities are placed properly presented to standards and ready for occupation.
  • Familiar with all emergency procedures as specified by the hotel.
  • Attends to special needs and requirements of all Guest.
  • Must have knowledge of all rooms categories amenities and rates.
  • Must be aware of facilities, activities, functions and promotions in the Hotel.
  • Must be familiar with local areas, places of interest, tours available, etc.
  • Must be able to project courtesy and hospitality.
  • Familiar with all front desk back up procedures, in the event that any front office equipment malfunction.
  • Assumes other duties assigned by the Hotel Manager.
  • Develop and enforce company financial policies and regulations.
  • Assist in budget preparation and expense control activities.
  • Analyze financial statements and determine monthly revenues and expenses.
  • Develop revenue recognition strategies to maximize company revenue.
  • Generate revenue reports and financial statements for management review.
  • Forecast monthly revenue and identify and communicate revenue opportunities to management.
  • Oversee revenue analysis, management, calculations and reporting functions on a monthly basis.
  • Process customer invoices in a timely and accurate manner.
  • Provide financial expertise to Management for revenue improvements.
  • Assist in revenue accounting and closing processes on monthly, quarterly and annual basis.
  • Develop internal controls to support revenue management activities.
  • Review and recommend improvements to existing revenue management functions.
  • Identify and resolve revenue related issues promptly.

Salary:
RM1, RM2,500.00 per month

Benefits:

  • Additional leave
  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Fixed shift

Experience:

  • Ecommerce & Revenue: 2 years (preferred)
Expected Start Date: 11/27/2023

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