Branch Manager

2 weeks ago


Kampung Bagan Air Hitam, Penang, Malaysia APNKL Full time

Position:
Branch Manager

Salary Package:
RM3,500 - RM7,000

Company Background:
Aesthetic & General Clinic

Working Location:

  • Jelutong, Pulau Pinang
  • Bayan Lepas, Penang
  • Tanjung Tokong, Penang
Working Days: 5 working days (rest day on weekdays)

Working Hours: 8am - 6pm

Benefits:

  • Bonus, EPF AND SOSCO, 13 days of Annual Leave, Sick leave, Medical Benefit

Job Descriptions:

Leadership and Personnel Management:

  • Provide effective leadership and direction to clinic staff, fostering a positive work environment
  • Recruit, train and supervise clinical and administrative personnel
  • Conduct performance evaluations and implement professional development plans for staff members

Operational Management:

  • Develop and implement operational policies and procedures to optimize clinic efficiency
  • Oversee daytoday operations, including appointment scheduling, patient flow, and inventory management
  • Monitor performance and implement strategies to improve clinic performance

Financial Management:

  • Develop and manage clinic's budget, ensuring financial sustainability and profitability
  • Monitor revenue and expenses, identify variances, and take corrective actions as needed
  • Implement costsaving initiatives while maintaining quality standards

Patient Care and Customer Service:

  • Ensure the delivery of high quality patient care in accordance with established standards and protocols
  • Address patient inquiries, concerns and complaints in a timely and professional manner
  • Implement strategies to enhance patient satisfaction and loyalty

Regulatory Compliance:

  • Ensure compliance with healthcare regulations, accreditation standards, and industry best practices
  • Maintain accurate and uptodate documentation, including patient records and regulatory filings
  • Stay informed about changes in healthcare laws and regulations and implement necessary adjustments

Collaboration and Communication:

  • Collaborate with medical staff, administrative teams and external stakeholders to achieve organizational goals
  • Facilitate effective communication within the clinic and with external partners, such as insurers and suppliers
  • Participate in meetings, committees, and other activities to promote teamwork and continuous improvement

Job Requirements:

  • Bachelor's Degree in Healthcare Administration / Business Administration / any related field (Master's Degree is preferred)
  • Proven working experience in healthcare management, with a minimum of 2 years managerial role
  • Strong leadership, interpersonal, and communication skills
  • Proficiency in financial management, budgeting and analysis
  • Knowledge of healthcare regulations, compliance requirements and quality improvement initiatives
  • Ability to prioritize tasks, handle multiple responsibilities and adapt to changing priorities.

Salary:
RM3, RM7,000.00 per month

Experience:

Clinic Manager: 2 years (required)
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