Branch Manager
2 weeks ago
Position:
Branch Manager
Salary Package:
RM3,500 - RM7,000
Company Background:
Aesthetic & General Clinic
Working Location:
- Jelutong, Pulau Pinang
- Bayan Lepas, Penang
- Tanjung Tokong, Penang
Working Hours: 8am - 6pm
Benefits:
- Bonus, EPF AND SOSCO, 13 days of Annual Leave, Sick leave, Medical Benefit
Job Descriptions:
Leadership and Personnel Management:
- Provide effective leadership and direction to clinic staff, fostering a positive work environment
- Recruit, train and supervise clinical and administrative personnel
- Conduct performance evaluations and implement professional development plans for staff members
Operational Management:
- Develop and implement operational policies and procedures to optimize clinic efficiency
- Oversee daytoday operations, including appointment scheduling, patient flow, and inventory management
- Monitor performance and implement strategies to improve clinic performance
Financial Management:
- Develop and manage clinic's budget, ensuring financial sustainability and profitability
- Monitor revenue and expenses, identify variances, and take corrective actions as needed
- Implement costsaving initiatives while maintaining quality standards
Patient Care and Customer Service:
- Ensure the delivery of high quality patient care in accordance with established standards and protocols
- Address patient inquiries, concerns and complaints in a timely and professional manner
- Implement strategies to enhance patient satisfaction and loyalty
Regulatory Compliance:
- Ensure compliance with healthcare regulations, accreditation standards, and industry best practices
- Maintain accurate and uptodate documentation, including patient records and regulatory filings
- Stay informed about changes in healthcare laws and regulations and implement necessary adjustments
Collaboration and Communication:
- Collaborate with medical staff, administrative teams and external stakeholders to achieve organizational goals
- Facilitate effective communication within the clinic and with external partners, such as insurers and suppliers
- Participate in meetings, committees, and other activities to promote teamwork and continuous improvement
Job Requirements:
- Bachelor's Degree in Healthcare Administration / Business Administration / any related field (Master's Degree is preferred)
- Proven working experience in healthcare management, with a minimum of 2 years managerial role
- Strong leadership, interpersonal, and communication skills
- Proficiency in financial management, budgeting and analysis
- Knowledge of healthcare regulations, compliance requirements and quality improvement initiatives
- Ability to prioritize tasks, handle multiple responsibilities and adapt to changing priorities.
Salary:
RM3, RM7,000.00 per month
Experience:
Clinic Manager: 2 years (required)
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