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Customer Support Executive

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia VR Excellent (M) Sdn Bhd Full time

Our client is a well-known health and wellness company located in KL which market premium products including skin care, personal care, beauty, health and wellness is looking for a Customer Support Executive.


Responsibilities:

  • To Update & verify membership details, eg: bank account, batch up missing field, prepare membership reports, movement etc.
  • To follow up the membership's supporting documents and review the reinstatement.
  • Answer enquires from distributors, eg: Letter of Income, did not receive bonus, maximize the bonus earning etc.
  • Collaborate effectively with teams to understand data needs and requirements.
  • Prepare any of the reports requested by difference department.
  • Prepare sales report to staff teams or Group leaders by daily or weekly basis.
  • To prepare the tour points report and follow up with leaders' group.
  • Any other duties as and when instructed by your superior that are reasonably within your capabilities and are aimed at achieving the company's objectives and goals.

Qualifications:

  • Minimum 1 year of relevant working experience.
  • Fresh graduate with the right aptitude will be considered.
  • Targetdriven and able to work effectively in a team environment.
  • Able to communicate effectively in English, Malay and Mandarin.
  • Excellent communication and people skills
Benefits: 5-day week, monthly sales incentive, staff purchase, Performance Bonus, medical, etc.

Pay:
RM2, RM3,200.00 per month

Schedule:

  • Monday to Friday

Education:

  • Diploma/Advanced Diploma (preferred)

Language:

  • Mandarin (required)