Key Account Manager, Service Sales Food

2 weeks ago

Shah Alam, Selangor, Malaysia Alfa Laval Full time
At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.


As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment.

You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet's most urgent problems. Making the world a better place. Every day.

Who you are?


You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction.

You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you're looking for

About the job


Reporting to Sales Manager, you will be responsible for delivering and securing profitable growth with the assigned key customer accounts in the Service - Food and Water Division in line with the Southeast Asia Sales Company targets and objectives.


In this role, you will be based in Kuala Lumpur, and will manage an assigned key customer relationship, including formulating and driving a specific customer account strategy to encompass the complete long-term relationship between Alfa Laval and the customer.


Key tasks:

  • Follow established sales processes and guidelines to promote and sell Alfa Laval Product and services.
  • Conduct Market and Customer analysis and mapping to define business potential and opportunities. Develop, implement, follow up local sales activities for/with relevant key account(s) or markets to meet growth targets and goals.
  • Be active in the market and focus on making visits, meetings and interactions with already existing customers, focusing on customer needs understanding and highlighting the value of our products and services.
  • Plan and execute a systematic followup on all relevant steps in the KAM sales process to ensure that we capture all possible business.
  • Develop value quotes reflecting the customer needs stressing the unique selling points and follow up;
  • Use the CRM tool and other tools in a consistent and qualitative way, to support the sales process and take decisions.
What you know?

  • Bachelor's degree from recognized university, engineering related field (chemicals, mechanicals or other related field)
  • 3 to 5 years' experience in sales / key account management
  • Experience in similar role and has good local market knowledge and network with key stakeholders in the Food & Water industry in Malaysia.
  • Proven track record of overachievement in your current or previous work capacity.
  • Proactive, service minded, strong in customer care and take quick actions.
  • Willing to travel heavily within Peninsular Malaysia (Central, Northern & East Coast)
What is in it for you?

  • You get access to an international, open and friendly environment where we help each other to develop and create values for our customers, people and planet
  • You work in a company who values personal development and leadership
  • Your work will have a true impact on Alfa Laval's future success

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