Patient Relations Executive

1 week ago


Subang Jaya, Selangor, Malaysia Assunta Hospital Full time

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Job Purpose :
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Patient Relation Executive works with patients and their families to address concern or special needs that may arise during their course of treatment within the hospital setting.

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Duties and Responsibilities : -_

  • Overseeing the overall Patient Feedback Management through investigation & resolution.
  • Collect data about patient care issues, prepares report, analyze trends and reposts information to appropriate department for action.
  • Support & execute decisions made by the management to facilitate continuous quality improvement & patient satisfaction program.
  • Assist in the effective planning & implementation of any project that are assigned by the management to achieve departmental objective.
  • Uses findings from analysis of trends in complaints to mentor individuals & departments to develop appropriate service action plans.
  • Working closely with Hospital's Person-In-Charge & Patient Relation Manager to investigate Medico-Legal cases of the Hospital.
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Qualifications : -_

  • Minimum Diploma
  • Good command in English, Bahasa Malaysia.
  • Good computer skills
  • At least 2 years of working experience in Customer Service environment.
  • Past working experience in a Hospital setting will be an advantage.

Pay:
RM2, RM3,800.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday
  • Weekend jobs

Experience:

Public Relations: 2 years (preferred)

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