Service Manager
2 weeks ago
Service Manager (Automotive)
Location:
Klang, Selangor
Salary:
from MYR 3,500.00
Job Summary
- Knowledgeable on all aftersales processes (e.g workshop, parts sales, warranty and service) and etc.
- Meet key performance indicators and targets for whole aftersales department.
- Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustained profitability.
- Provide excellent customer service. Handle, and resolve customer complaints, comeback / carry over jobs and strive for continuous improvement to achieve customer satisfaction index.
- Recruit, interview, train, guide and monitor the whole team members in aftersales department.
- Ensure reporting is done and submitted promptly to principal.
- Creating policies and procedures.
- Responsible to perform any other duties requested by Management / Company
Requirements and Qualifications
- Minimum Diploma in Business or equivalent with 5 years of experiences as an Assistant / Aftersales Manager in the automotive industry.
- Excellent interpersonal and communication skills
- Strong relationship management and influencing skills
- Planning, organization and problemsolving skills.
Must willing to work in Klang.
Salary:
RM3, RM4,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Klang: Reliably commute or planning to relocate before starting work (required)
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