Service Manager

2 weeks ago


Klang, Selangor, Malaysia 365 Capital Sdn Bhd Full time

Service Manager (Automotive)

Location:
Klang, Selangor

Salary:
from MYR 3,500.00

Job Summary

  • Knowledgeable on all aftersales processes (e.g workshop, parts sales, warranty and service) and etc.
  • Meet key performance indicators and targets for whole aftersales department.
  • Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustained profitability.
  • Provide excellent customer service. Handle, and resolve customer complaints, comeback / carry over jobs and strive for continuous improvement to achieve customer satisfaction index.
  • Recruit, interview, train, guide and monitor the whole team members in aftersales department.
  • Ensure reporting is done and submitted promptly to principal.
  • Creating policies and procedures.
  • Responsible to perform any other duties requested by Management / Company

Requirements and Qualifications

  • Minimum Diploma in Business or equivalent with 5 years of experiences as an Assistant / Aftersales Manager in the automotive industry.
  • Excellent interpersonal and communication skills
  • Strong relationship management and influencing skills
  • Planning, organization and problemsolving skills.
-
Must willing to work in Klang.

Salary:
RM3, RM4,000.00 per month

Schedule:

  • Day shift

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • Klang: Reliably commute or planning to relocate before starting work (required)


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