Field services

1 week ago


Klang, Selangor, Malaysia Ericsson Full time

Join our Team About this opportunity: Ericsson is looking for a Field Service - Team Lead (Central) to join our team.

This role is centered on managing the Service Assurance functions for our contract. You'll take on reactive, preventative, and predictive maintenance responsibilities within the scope of the service. As a customer-facing representative, you will collaborate with Ericsson Service Delivery Units (SDUs) to secure Operational Performance.

What you will do:

  • Assist Regional manager in managing sub region operation and maintenance activities.
  • Lead and guide field operation team in operation and maintenance activities 24x7
  • Responsible in handling trouble ticket through work order handling during fault incident for the assigned Network Services.
  • Ensure team is dispatched timely (as per the SLA / severity matrix) to the field to handle fault.
  • Ensure network managed are well maintained through periodic Preventive Maintenance activities as per the contractual obligation
  • Resolve escalation and notification from internal and external customer on network operation matters and customer experience.
  • Report to internal management and customer on OHS/HSSE incident involving team member within stipulated time.
  • Regular follow up on the events with relevant departments working on it as per the process.
  • To ensure security is implemented and maintained in accordance with Security and Risk Management directives of the organization.
Alignment to the organizational guidelines, departmental processes & procedures The skills you bring:

Certifications:
Any Certification related to Telecom shall be an added advantage.

Technical and/or functional skills:

Good knowledge of service networks / GSM Network / WCDMA network / LTE network / service applications characteristics and capabilities; Service Performance indicators and their interpretation.

Basic Knowledge of services and service applications implementation/integration processes along with Access, Core, Transport, Cloud and Service Networks.

  • Knowledge in 5 G network will be added advantageous.
  • Experience in leading a team (network operation, project)

Values and behaviors:
Ericsson Core Values / Honesty / Integrity / shall be exhibited.

  • Soft Skills – Excel, Power Point Get Matched Upload your resume and see jobs that match your skills and experience Match Unknown Job Insights Based on previously hired candidates Popular Skills of Previous Hires Maintenance Field Services CDMA2000 Auditing Java GSM Deployments Accounts Payable ASP. NET Multiprotocol Label Switching Job titles of previous hires Area Coordinator Base Coordinator Project Service Coordinator Deputy Vice President Previous hires also worked at PT Indosat Tbk Other Similar Jobs Surface Mount Assembly Team Lead Lewisville, Texas, United States83 Supply & Logistics MS Delivery Coordinator IP-Services Rijen, Noord Brabant, Netherlands and 6 more82 Service Delivery Security Operations(5) Sunway, Selangor Darul Ehsan, Malaysia82 Service Delivery Enterprise Domain Solution Manager Sunway, Selangor Darul Ehsan, Malaysia78 Sales Field Services - Highlands Glasgow, Lanarkshire, United Kingdom82 Service Delivery Service Improvement Lead Sunway, Selangor Darul Ehsan, Malaysia82 Service Delivery Contract Manager Sunway, Selangor Darul Ehsan, Malaysia78 Sales Enterprise Domain Solution Sales Manager Sunway, Selangor Darul Ehsan, Malaysia78 Sales Technical Authority Expert Noida, Uttar Pradesh, India82 Service Delivery Slide 1 of 3 Recommended Articles for You Slide 1 of 2 What we offer you Our culture Built over a century of courageous decisions,our core values of professionalism, respect, perseverance and integrity shape everythingwe do. Learning and development We believe in a growth mindset and that the future belongs to the learners. We offer the freedom and structure to evolve your skillsets, mindsets, and career. Reward and recognition We recognise that you should be paid in a fair way and be rewarded for the impact you create. We always aspire to recognize your impact on our business success.


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