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Executive, Service-13
2 weeks ago
Business Unit:
Equipment Division- Company: UMW Industrial Power Services Sdn Bhd- Job Requisition ID: 1465
The Person:
- Degree holder in Mechanical Engineering.
- 3 years of working experience in the Heavy Equipment field.
- Good in communication, management, problem solving, technical skills and customer service skills.
The Job:
- Enhance service marketing with proactive approach in order to achieve service sales budget with sustainable profits
- Manage service operation with high efficiency and professionalism with compliances to Service SOP and monthly RCSA.
- To provide quick response to customers with accurate problem solving method.
- To arrange training for customers and to assist and provide technical support to marketing department.
- Ensure effective warranty claim submission with sufficient supporting document within 7 working days for principals' approval.
- To plan and arrange mechanics to attend relevant trainings for manpower development plan, long term succession activity, technical skill enhancement and career development.
- To maximize manpower utilization for higher productivity and minimize unproductive man hour.
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