Service Supervisor

1 week ago

Klang, Selangor, Malaysia Atlas Copco (Malaysia) Sdn. Bhd. Full time

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more.

Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

What we expect from you

Safety & Wellbeing

  • Promote and instill a Safe Work culture amongst the Service team and peers.
  • Work with SHEQ Manager to excel in depot and customer site processes and guidelines, to ensure we do the right things in the right way by discussing the installation report
  • Cultivate the right safety and wellness behavior and tools within the team
  • State of the art depot

Uptime Excellence

  • Monitor the performance of routine maintenance to ensure conformance to manufacturer's recommendations. Undertake regular inspection of the rental fleet, equipment service history records, and ensure the highest standards of presentation are maintained.
  • Investigate and report upon all instances of major rental equipment breakdown, failure or damage and recommend corrective action to prevent recurrence.
  • Constantly review technical procedures, processes and instructions, to ensure effective maintenance and availability of rental fleet.
  • Ensure all Fleet Service records and administration is current and maintained.
  • Forward planning to build alliances and partnerships with other business lines.
  • Spare part Ownership
  • Analysis and create a troubleshooting protocol and standards
  • Increase technical competence of the team, ensuring all team members are at the right level
  • Drive connectivity as a business tool, gaining insights and driving learning through the organization

Customer Experience Excellence

  • Provide hands on service support (on rental equipment) to service team members at rental depot or customer site during failures / technical issues
  • Visit and evaluate customer feedback, take corrective actions, provide advice and training when required.
  • Improvement, standardization and going beyond in every step of customer interaction during mob/ demob/ maintenance process.
  • Continuously improve the handover process between sales and operations

Operational Efficiency - Products & Process

  • Daily technical support to the team/customer and related continuous improvement projects
  • Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations per our ISO
  • Review and make recommendations for Fleet Retirement.
  • Headcount planning of internal and external resources to ensure the efficient arrangement of technicians' daily assignment to improve organizational processes, and work to improve quality, productivity, and efficiency.
  • Administrate, monitor and execute service plan and related services to the customers
  • Implementation of all fleet maintenance procedures related to service operation to work toward Zero Breakdown
  • Improvement projects to increase agility, speed to solution, ops cost and other operational KPI

People Management

  • Plan, prioritize and organize tasks and activities for the service team to maintain highest productivity and quality in an empowering way.
  • Responsible to equip the service team with all necessary tooling and equipment relating to safety
  • Monitor the performance and evaluate the training needs for your team members.
  • Assess current and future staffing needs based on organizational goals and budget realities. Using principles, ensures staff are appropriately developed, utilized, appraised, and rewarded; takes corrective action.
  • Promote a company culture that encourages diverse team with top performance and high morale.
  • Maximize technician efficiency scorecards reinforce strength and improve weakness with training plan
  • Ensure your team can grow to the next steps with right competence mix in the organization to provide our customers ultimate customer experience

Requirement

  • Bachelor's Degree in Mechanical, Electrical Electronic, Mechatronic Engineering.
  • 4 years of handon working experience in field service operation.
  • 3 years in aftermarket service, on field service environment in the same or related industries
  • Analytical mindset and good problemsolving skills.
  • Embracing challenges in multicultural environment with strong focus on continual improvement is required.
  • You have a structured, independent way of working and a quick grasp.
  • Great interpersonal skills.
  • Excellent written and verbal communication skills.
  • Ability to work in a fastpaced environment.
  • Curious about digitalization and innovative processes using new technology.

Your personality requirements

  • A customer centric individual who understands customers' needs and seeks to fulfill or exceed expectations
  • A team player and natural diplomat who interacts and unites team members, customers, all stakeholders
  • A methodic and structured achiever who can plan, organize, prioritize, assess, adap

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