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Customer Service Support

3 months ago

Shah Alam, Selangor, Malaysia Lapasar Full time

Responsibilities:

  • Managecommunication from various channels and complaints ticketing system.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.
  • Contributes to team effort by accomplishing related results as needed.
  • Ensure delivery smoothness
  • Adhering to reporting line, company handbook as well as memo issued by HR team
  • To comply with any instruction or measure on occupational safety and health instituted by the employer or any other person by or under OSHA 1994 or any regulation made there under (section 24 : General duties of employees at work, OSHA 1994)

Requirements:

  • SPM, STPM, Fresh Graduate.
  • Minimum 2 years of relevant work experience in Customer Service Support or Client Service Representative, preferably from E-commerce or Logistics fast pace environment will be an added advantage.
  • Preferable to work on Saturday.
Working schedule will be advised during interview.

Job Type:
Contract

Contract length: 6 months

Salary:
RM1, RM2,200.00 per month

Benefits:

  • Free parking
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Education:

  • STM/STPM (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)