Marketing - Social Care Specialist

2 weeks ago


Subang Jaya, Selangor, Malaysia ManpowerGroup Full time

Job Title:
Marketing - Social Care Specialist


Job Description:
The day-to-day activities


  • Promptly respond to customer inquiries and feedback on GXBank's social media channels, ensuring a high level of customer satisfaction.
  • Engage with customers in a professional and empathetic manner, understanding their needs and concerns.
  • Monitor and analyze social media platforms to gauge sentiment towards GXBank.
  • Provide regular updates to stakeholders on key trends, feedback, and potential areas of concern.
  • Collaborate closely with internal teams, including bank support, to ensure seamless issue resolution.
  • Escalate complex issues to relevant departments, ensuring timely resolution and followup.
  • Work in tandem with the bank support team to address and resolve customer issues raised on social media platforms.
  • Participate in team meetings and training sessions to stay updated on bank policies, products, and services.

The must haves

  • We highly value diverse perspectives and fresh insights. Fresh graduates are encouraged to apply
  • Bachelor's degree or equivalent experience.
  • Familiarity with major social media platforms (e.g., Facebook, Twitter, Instagram, LinkedIn, TikTok)
  • Strong written and verbal communication abilities.
  • Ability to engage with customers professionally and empathetically.
  • Ability to work in a fastpaced environment.
  • Proficiency in handling multiple tasks simultaneously.
  • A strong focus on delivering exceptional service to customers.
  • Demonstrated experience or understanding of addressing customer needs and concerns.
  • Ability to collaborate closely with internal teams.
  • Experience or willingness to escalate and coordinate with relevant departments for issue resolution.
  • Willingness to participate in team meetings and training sessions.
  • Openness to staying updated on bank policies, products, and services.

Salary:
RM2, RM3,100.00 per month

Education:

  • Bachelor's (preferred)

Experience:

- social media platforms: 1 year (preferred)

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