Marketing - Social Care Specialist
2 weeks ago
Job Title:
Marketing - Social Care Specialist
Job Description:
The day-to-day activities
- Promptly respond to customer inquiries and feedback on GXBank's social media channels, ensuring a high level of customer satisfaction.
- Engage with customers in a professional and empathetic manner, understanding their needs and concerns.
- Monitor and analyze social media platforms to gauge sentiment towards GXBank.
- Provide regular updates to stakeholders on key trends, feedback, and potential areas of concern.
- Collaborate closely with internal teams, including bank support, to ensure seamless issue resolution.
- Escalate complex issues to relevant departments, ensuring timely resolution and followup.
- Work in tandem with the bank support team to address and resolve customer issues raised on social media platforms.
- Participate in team meetings and training sessions to stay updated on bank policies, products, and services.
The must haves
- We highly value diverse perspectives and fresh insights. Fresh graduates are encouraged to apply
- Bachelor's degree or equivalent experience.
- Familiarity with major social media platforms (e.g., Facebook, Twitter, Instagram, LinkedIn, TikTok)
- Strong written and verbal communication abilities.
- Ability to engage with customers professionally and empathetically.
- Ability to work in a fastpaced environment.
- Proficiency in handling multiple tasks simultaneously.
- A strong focus on delivering exceptional service to customers.
- Demonstrated experience or understanding of addressing customer needs and concerns.
- Ability to collaborate closely with internal teams.
- Experience or willingness to escalate and coordinate with relevant departments for issue resolution.
- Willingness to participate in team meetings and training sessions.
- Openness to staying updated on bank policies, products, and services.
Salary:
RM2, RM3,100.00 per month
Education:
- Bachelor's (preferred)
Experience:
- social media platforms: 1 year (preferred)
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