Marketing - Social Care Specialist digital Editing
2 weeks ago
The Must-Haves:
- Social Media Savvy: Passion for all aspects of social media, including staying abreast of the latest trends, updates on various platforms, and understanding the unique local nuances of consumer behavior.
- Empathetic: Exceptional ability to empathize with customers, displaying understanding and compassion when addressing their concerns and issues.
Writing Skills:
Skilled writer with the ability to articulate thoughts clearly in both English and Malay, adapting localized style and tone.
- User-Centric: Committed to putting the needs and preferences of our app users, riders, and merchants at the forefront, ensuring satisfaction and positive engagement.
- Crisis Management Abilities: Demonstrated capability to handle a sudden influx of inquiries and complaints during a social media crisis, maintaining composure and effectiveness under pressure.
- Commit to
Shift Work Hours:
Willing to work in a shift role (7am - 4pm & 2pm - 11pm), aligning with the team's needs.
The Nice-to-Haves:
- Digital Editing Skills: Proficiency in using tools like Canva and CapCut for simple image and short video editing, enhancing visual content for community engagement posts on social media.
Copywriting Ability:
Creative flair for crafting engaging and original social media content, including community engagement posts for giveaways, contests, and other community engagement initiatives that resonate with our audience.
- Consumer-
Facing Experience:
Proven track record of working directly with consumers, effectively handling inquiries, concerns, and feedback, and demonstrating an ability to create a positive and meaningful connection with the audience across various touchpoints.
Pay:
RM2, RM3,500.00 per month
Education:
- Bachelor's (preferred)
Experience:
Writing Skills: 1 year (preferred)
Digital Editing Skills: 1 year (preferred)
Copywriting Ability: 1 year (preferred)
- short video editing: 1 year (preferred)
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