Outlet Manager

2 weeks ago


Bangi, Selangor, Malaysia Bangi 3s Toyota Full time
Control sales processes, policies, systems and procedures to ensure adequate sales figures.

  • Motivate, lead and manage team of Sales Consultants by leading by example.
  • Manage the overall operations of the branch and undertaking adhoc assignments from the higher authority from time to time.
-
Sales Funnel Management_

  • Ensure the branch Sales Funnel accomplishes the following:
  • Generate and capture sufficient leads in the funnel (volume)
  • Convert leads along the funnel for more Sales (efficiency)
  • Capture accurate customer information (transparency)
  • Hold daily, weekly and/or monthly sales meetings to ensure targets are achieved with a combination of measuring, managing, monitoring and coaching.
-
Sales Process_

  • Monitor the Sales staffs' daily appointments, follow ups, test drives, performance and orders versus target.
  • Promote a strong customer satisfaction culture within the team to achieve the best SSI results in the country, including analysis of sales satisfaction survey, mystery shopping results / feedback, understand the root causes and ensure actions are in place.
  • Review and address key customer complaints personally to ally their concerns and consequently close the issue to maximise customer satisfaction.
-
Sales Planning_

  • Oversee and assist with the development and implementation of the CRM and marketing plans/ strategy.
  • Adhere and implement trading guideline includes discount structure, claims, cash transactions.
  • Participate in corporate sales and vehicle tenders with fleet owners, government department personnel and other representatives.
-
Insurance_

  • Promote & sell insurance policy for new cars and other company products made available from time to time.
  • Develop and implement sales programs to improve sales and profitability.
  • Provide training, coaching, counseling, motivating and develop the sales force to acquire the necessary skills in dealing with the fastchanging business environment and achieving the desired results within budgeted expenses.

Job Types:
Full-time, Permanent

Pay:
RM3, RM10,000.00 per month

Benefits:

  • Additional leave
  • Cell phone reimbursement
  • Company car
  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift
  • On call

Supplemental pay types:

  • Commission pay
  • Performance bonus
  • Yearly bonus

Experience:

Sales Manager: 3 years (required)

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