Business Process Manager 6 Sigma Black Belt

2 weeks ago

Subang Jaya, Selangor, Malaysia Grab Full time

Company Description Life at Grab**At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the Team

  • Lead multiple process improvement projects with direct contact with senior executives in the organization.
  • Participate in the shaping, deployment and implementation of an enterprisewide Lean Sigma Continuous Improvement program.
Bachelor or Master Degree in Business Administration or relevant

  • Facilitate quality and change management processes

Job Description Get to know the Role**:

  • Identify customer needs and key drivers to reach customer satisfaction goals with financial benefit.
  • Perform business process mapping & analysis
  • Serve as a the principal adviser for Grab for all departments within this growing organization.
  • Partner with the leadership team to select improvement areas and build a robust improvement strategy, integrate recommendations with other programs and initiatives.

The Day-to-Day Activities:

  • Conducting lean action workout sessions with process stakeholders, facilitate brainstorming sessions to identify gaps and chart out improvement action plan.
  • Conduct process benchmarking exercise
  • Collect data on various metrics to create performance baselines and implement it across organization, monitor the usage of performance baselines and identify action plans to improve baselines.
  • Mapping functional solution to technical solution
  • Create tobe process maps and functional design.
  • Identify the best process to be mapped with the system to improve productivity of the team.
  • Process data analysis using six sigma methodologies
  • Execute large scale projects to improve project delivery throughput by improving process capability and reducing cycle time.
  • Work directly with internal process owners and Team Leads and project teams to drive process improvement projects within their areas of responsibilities.
  • Develop guidelines for process improvement initiatives
  • Identify the parameters to track process improvements and create monitoring criteria. The parameters can include input and output criteria, training, testing, methodologies, reviews, etc.

Qualifications The Must-Haves**- At least 5 years of experience in Project Management working with across multiple business units stakeholders.

  • Strong Project Management (PMP) experience OR a 6 Sigma Black Belt Certified
  • Strong exposure to strategic problem solving and root cause analysis methodologies preferably in a customer service organization, business operations.
  • Must have a strong passion in driving continuous improvement.
  • Strongly Skilled in process flow documentation and literature. ISO certification will be an advantage.
  • Excellent communication and interpersonal skills
  • Strong organization skills and attention to detail

Additional Information Our Commitment**We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.

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