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Fraud Application and Claims Specialist

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia American Express Full time
Fraud Application And Claims Specialist - Japanese Speaker

道を切り開いて進みましょう。私たちが支援します。
適切な支援があれば,人もビジネスもすばらしい成長を遂げることができます。Team Amexの仲間になると,顧客,コミュニティ,従業員 相互を支援するという揺るぎないコミットメントを抱いた,多様性に富 んだグローバルな業員コミュニティの一員になります。当社には学び,成長する機会があります。公私共に皆さんをサポートする福利厚生,プログラム,柔軟な働き方により,自分だけの有意義なキャリアジャーニーを作り上げられるよう支援しているからです。

アメリカン・エキスプレスでは,皆さんの貢献,リーダーシップ,影響力は適切に評価され認められます。すべての従業員に,会社の成功を分かち合う機会があります。当社の価値観,そして世界最高の顧客体験を日々提供するという力強い支援の約束の実践に努め,チームとしての成功を共に目指しましょう。誰もが認められ,その声が届き,真に帰属していると感じられるような環境において,最大な誠実さを持って成し遂げます。

Team Amexの仲間になり,共に道を切り開きましょう。

業務内容
- 不正申し込み(成りすまし)またはその疑いのある申し込みの調査
- 真正会員・申し込み者及び不正申し込み被害者への架電・受電業務
- 不正な申し込みや取引の傾向の分析と検証
- カード会員からの不正申告のレビュー及び分析
- カード会員への聞き取りや調査結果の報告
- 上記に付随する事務作業
- 正確的及び迅速に意思決定を効果的に行う

応募要件
- 優れた分析力のお持ちの方
- 問題解決能力のある方,ハイレベルな誠実さをお持ちの方
- 自発的に取り組む姿勢をお持ちであり,最小限の管理下で働ける方
- 確固とした労働倫理観をお持ちの方
- 意思決定を迅速にかつ効果的に行えるかた
- カスタマーサービス経験者

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.


At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

  • Interact with victim, applicants, and card members to protect their account from fraud activities primarily on inbound and outbound calls, whilst providing world class servicing
  • Identify and minimize the impacts of fraudulent, collusive, and unethical activity transacting through or on American Express Card members.
  • Review and analyze fraud claims raised by card members
  • Conduct interview or inform the results of investigation to card members
  • Process necessary adjustment when confirmed fraud on card member's account
  • Required to make sound, fact based decisions.
  • Meet and perform above and beyond expectations especially in speed & decision quality
  • Achieve high productivity and quality of work.
  • Understand and comply with all Fraud processes and local regulations
  • Work on other fraud related tasks and projects as and when required

Qualification

  • Strong analytical thinking with eye for details
  • Able to seek solutions to a problem and holds a high level of integrity.
  • Selfmotivated and able to work under minimum supervision
  • Able to perform under pressure to service Card members
  • Understanding of Card acceptance and Fraud process would be an advantage
  • Process excellence negotiation skills and can gain commitment for action
  • Proven ability to make factbased decisions promptly and maintain accuracy
  • Strong Japanese verbal and written skills
  • Good command in English would be beneficial

Qualifications
アメリカン・エキスプレスは,社員とその大切な人たちの包括的なウェルビーイングをサポートする福利厚生とプログラムを提供していますまり,人生の各ステージを通じて身体的,経済的,精神的な健康を大切に考えています。