Workforce Analyst

JOB TITLE :WORKFORCE MANAGEMENT (WFM) ANALYSTDIVISION :GLOBAL WORKFORCE MANAGEMENTREPORTS TO :MANAGER, REMOTE ASSESSMENTSGENERAL SUMMARY:Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing levels as necessary and supporting a global strategy to improve productivity.DUTIES...

Workforce Management AnalystJob Type: PermanentExperience: 3-4 YearsDivision :GLOBAL WORKFORCE MANAGEMENTReport To: MANAGER, TEST HOURS MANAGEMENTDUTIES & RESPONSIBILITIES: Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are- met. Drive overall reduction of cost by working closely with Operations Managers...

Department Operations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

Shangri-La Customer Engagement & Process Transformation Kuala LumpurShangri-La's Customer Engagement and Process Transformation center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-la hotels world-wide.Powered by people from various backgrounds, the Shangri-la CEPT-KL family is united by the passion to delight, to learn and to...

Requirement Preferable with at least a Degree level At least five years of call center/customer service Experience in handling from Forecasting, Scheduling and Real-Time Analyst Proficient in Microsoft Excel. Good communication skills (both spoken and written):English, Bahasa Melayu Mandarin (advantage) Must be a team player and problem solver Computer...

Responsibilities:Collaborate with business stakeholders to understand their objectives and document detailed requirements for IT projects.Evaluate existing business processes and workflows to identify opportunities for improvement and optimization.Develop and propose IT solutions that meet business needs, considering feasibility and cost-effectiveness.Create...

About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

CompanyTelecontinent Sdn bhd- locationMalaysia : WP - Kuala Lumpur Get Direction Deadline23 May 2024, 11:10 PM SalaryMYR MYRJob Scope Resource Planning: a. Efficient allocation of resources, including staffing and scheduling, to meet fluctuating volumes and operational demands. b. Optimize workforce management strategies to minimize idle time and maximize...

Requirement Preferable with at least a Degree level At least five years of call center/customer service Proficient in Microsoft Excel. Good communication skills (both spoken and written):English Chinese Bahasa Malaysia/Indonesia Must be a team player and problem solver Computer literacy is a mustJob Responsibility:1.Resource Planning: Efficient allocation of...

Requirement Preferable with at least a Degree level At least five years of call center/customer service Proficient in Microsoft Excel. Good communication skills (both spoken and written):English Chinese Bahasa Malaysia/Indonesia Must be a team player and problem solver Computer literacy is a mustJob Responsibility:1.Resource Planning: Efficient allocation of...

You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...

IntroOur search for better is changing the lives of our customers. It's changing the careers of our people too - creating new challenges and opportunities all the time. We're a business that never stands still. Join us on our journey to #ForeverCaring as a WFA Time Management Analyst, and you'll do the same.In this role, you will support Workforce...

Time & Attendance Support Analyst (Kronos)Job ID Posted 21May2024Role type FulltimeAreas of InterestAdministrative, People/Human ResourcesLocation(s)Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia We are looking for a Time & Attendance Support Analyst / Snr Analyst to join our team, responsible for the support of the United time tracking and...

Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are- met. Drive overall reduction of cost by working closely with Operations Managers in improving agent- productivity. Implement analysis, reporting and management tools provided by GWFM Prepare daily/weekly/monthly reports and distribute to the GCS...

Shangri-La Customer Engagement & Process Transformation Kuala LumpurShangri-La's Customer Engagement and Process Transformation center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-la hotels worldwide.Powered by people from various backgrounds, the Shangri-la CEPT-KL family is united by the passion to delight, learn and share...

Risk Business Analyst (APAC)Risk Business AnalystWe're hiring We are looking for a Risk Business Analyst to join our Risk Management function, supporting the Asia Pacific (APAC) region and reporting into the APAC Chief Risk Officer. This role represents an exciting opportunity to help frame the risk based decisions of the APAC business.Are you an expert in...

About usLSEG is one of the world's leading providers of financial markets infrastructure and delivers financial data, analytics, news and index products to more than 40,000 customers in over 170 countries.We help organisations fund innovation, manage risk and create jobs by partnering with customers at every point in the trade lifecycle: from informing their...

Position: Junior Analyst - Business DivisionLocation: Phileo DamansaraType: PermanentPosition OverviewAs a Junior Analyst in our Business Division, you will support various financial and analyticalfunctions to drive the company's growth. This is an excellent opportunity for individuals who arenew to the workforce and recent graduates to gain hands-on...