Workforce Management Analyst

JOB TITLE :WORKFORCE MANAGEMENT (WFM) ANALYSTDIVISION :GLOBAL WORKFORCE MANAGEMENTREPORTS TO :MANAGER, REMOTE ASSESSMENTSGENERAL SUMMARY:Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing levels as necessary and supporting a global strategy to improve productivity.DUTIES...

Workforce Management AnalystJob Type: PermanentExperience: 3-4 YearsDivision :GLOBAL WORKFORCE MANAGEMENTReport To: MANAGER, TEST HOURS MANAGEMENTDUTIES & RESPONSIBILITIES: Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are- met. Drive overall reduction of cost by working closely with Operations Managers...

Requirement Preferable with at least a Degree level At least five years of call center/customer service Experience in handling from Forecasting, Scheduling and Real-Time Analyst Proficient in Microsoft Excel. Good communication skills (both spoken and written):English, Bahasa Melayu Mandarin (advantage) Must be a team player and problem solver Computer...

Resource planning to determine workforce requirement across multiple sites Adopt and communicate the regional scheduling guidelines to stakeholders Run "whatif" scenarios for staffing initiative Create and optimise the schedule matrix and to allocate productive time based on interval level staffing needs with observation of local labour laws in the...

About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

Shangri-La Customer Engagement & Process Transformation Kuala LumpurShangri-La's Customer Engagement and Process Transformation center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-la hotels world-wide.Powered by people from various backgrounds, the Shangri-la CEPT-KL family is united by the passion to delight, to learn and to...

CompanyTelecontinent Sdn bhd- locationMalaysia : WP - Kuala Lumpur Get Direction Deadline23 May 2024, 11:10 PM SalaryMYR MYRJob Scope Resource Planning: a. Efficient allocation of resources, including staffing and scheduling, to meet fluctuating volumes and operational demands. b. Optimize workforce management strategies to minimize idle time and maximize...

Requirement Preferable with at least a Degree level At least five years of call center/customer service Proficient in Microsoft Excel. Good communication skills (both spoken and written):English Chinese Bahasa Malaysia/Indonesia Must be a team player and problem solver Computer literacy is a mustJob Responsibility:1.Resource Planning: Efficient allocation of...

Requirement Preferable with at least a Degree level At least five years of call center/customer service Proficient in Microsoft Excel. Good communication skills (both spoken and written):English Chinese Bahasa Malaysia/Indonesia Must be a team player and problem solver Computer literacy is a mustJob Responsibility:1.Resource Planning: Efficient allocation of...

Responsibilities:Collaborate with business stakeholders to understand their objectives and document detailed requirements for IT projects.Evaluate existing business processes and workflows to identify opportunities for improvement and optimization.Develop and propose IT solutions that meet business needs, considering feasibility and cost-effectiveness.Create...

Department Operations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

Key Responsibilities Responsible for managing and ensuring the service level agreements for various programs are met Manage the call volume, daily attendance and program break schedules Analyse data to outline reasons for under/over performance and recommend actions to improve performance Assist with creation of metrics and targets to meet service level...

about the companyOur client is a management consulting firm. about the role They are currently looking for a Workforce Planning and Development Manager to join their growing team. You responsibilities include but are not limited to:-Manage the staffing project life cycleUnderstanding supply and demand gaps across the marketAct as an advisor on staffing...

about the companyOur client is a management consulting firm. about the role They are currently looking for a Workforce Planning and Development Manager to join their growing team. You responsibilities include but are not limited to:-Manage the staffing project life cycleUnderstanding supply and demand gaps across the marketAct as an advisor on staffing...

IntroOur search for better is changing the lives of our customers. It's changing the careers of our people too - creating new challenges and opportunities all the time. We're a business that never stands still. Join us on our journey to #ForeverCaring as a WFA Time Management Analyst, and you'll do the same.In this role, you will support Workforce...

Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are- met. Drive overall reduction of cost by working closely with Operations Managers in improving agent- productivity. Implement analysis, reporting and management tools provided by GWFM Prepare daily/weekly/monthly reports and distribute to the GCS...

You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...

Shangri-La Customer Engagement & Process Transformation Kuala LumpurShangri-La's Customer Engagement and Process Transformation center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-la hotels worldwide.Powered by people from various backgrounds, the Shangri-la CEPT-KL family is united by the passion to delight, learn and share...