Workforce Management

JOB TITLE :WORKFORCE MANAGEMENT (WFM) ANALYSTDIVISION :GLOBAL WORKFORCE MANAGEMENTREPORTS TO :MANAGER, REMOTE ASSESSMENTSGENERAL SUMMARY:Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing levels as necessary and supporting a global strategy to improve productivity.DUTIES...

Department Operations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

about the companyOur client is a management consulting firm. about the role They are currently looking for a Workforce Planning and Development Manager to join their growing team. You responsibilities include but are not limited to:-Manage the staffing project life cycleUnderstanding supply and demand gaps across the marketAct as an advisor on staffing...

about the companyOur client is a management consulting firm. about the role They are currently looking for a Workforce Planning and Development Manager to join their growing team. You responsibilities include but are not limited to:-Manage the staffing project life cycleUnderstanding supply and demand gaps across the marketAct as an advisor on staffing...

Workforce Management AnalystJob Type: PermanentExperience: 3-4 YearsDivision :GLOBAL WORKFORCE MANAGEMENTReport To: MANAGER, TEST HOURS MANAGEMENTDUTIES & RESPONSIBILITIES: Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are- met. Drive overall reduction of cost by working closely with Operations Managers...

Shangri-La Customer Engagement & Process Transformation Kuala LumpurShangri-La's Customer Engagement and Process Transformation center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-la hotels world-wide.Powered by people from various backgrounds, the Shangri-la CEPT-KL family is united by the passion to delight, to learn and to...

Department Operations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

Resource planning to determine workforce requirement across multiple sites Adopt and communicate the regional scheduling guidelines to stakeholders Run "whatif" scenarios for staffing initiative Create and optimise the schedule matrix and to allocate productive time based on interval level staffing needs with observation of local labour laws in the...

Kuala LumpurFull TimeAbout KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated...

CompanyTelecontinent Sdn bhd- locationMalaysia : WP - Kuala Lumpur Get Direction Deadline23 May 2024, 11:10 PM SalaryMYR MYRJob Scope Resource Planning: a. Efficient allocation of resources, including staffing and scheduling, to meet fluctuating volumes and operational demands. b. Optimize workforce management strategies to minimize idle time and maximize...

About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

Position Snapshot Location: Kuala Lumpur, Malaysia Company: Nestrade Procurement Division ActRate:Full-Time Act. Rate 100 % Type of contract: PermanentGenuine opportunities for career development, training, and personal development.Attractive and dynamic international working environment.Modern "smart office" locations providing agile & collaborative...

Requirement Preferable with at least a Degree level At least five years of call center/customer service Experience in handling from Forecasting, Scheduling and Real-Time Analyst Proficient in Microsoft Excel. Good communication skills (both spoken and written):English, Bahasa Melayu Mandarin (advantage) Must be a team player and problem solver Computer...

Requirement Preferable with at least a Degree level At least five years of call center/customer service Proficient in Microsoft Excel. Good communication skills (both spoken and written):English Chinese Bahasa Malaysia/Indonesia Must be a team player and problem solver Computer literacy is a mustJob Responsibility:1.Resource Planning: Efficient allocation of...

Requirement Preferable with at least a Degree level At least five years of call center/customer service Proficient in Microsoft Excel. Good communication skills (both spoken and written):English Chinese Bahasa Malaysia/Indonesia Must be a team player and problem solver Computer literacy is a mustJob Responsibility:1.Resource Planning: Efficient allocation of...

Working Hour Regular Hours Monday Friday Business Area Human Resource Location Malaysia Kuala Lumpur DescriptionPrimary Objective: Operationalise the manpower planning analysis to ensure management has the information in formulating short, medium and long term manpower plans and requirements i.e. headcount budgeting, forecasting and tracking Prepare reports...

Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are- met. Drive overall reduction of cost by working closely with Operations Managers in improving agent- productivity. Implement analysis, reporting and management tools provided by GWFM Prepare daily/weekly/monthly reports and distribute to the GCS...

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