Drum and Musical Instrument Sales Advisor

1 week ago


Subang Jaya, Selangor, Malaysia Guitarlicious Full time

Responsibilities

Sales and Customer Assistance

Customer Engagement

  • Greet customers warmly and assist them in finding the right instruments and accessories.
  • Provide expert advice on drums and other musical instruments, explaining features, benefits, and options.

Product Demonstrations

  • Demonstrate the use and sound of various instruments, particularly drums, to help customers make informed purchasing decisions.
  • Offer handson assistance for customers trying out instruments.

Product Knowledge and Inventory Management

Product Expertise

  • Maintain indepth knowledge of drums, percussion instruments, and other musical instruments sold in the store.
  • Stay updated on new products, industry trends, and technological advancements in musical instruments.

Inventory Control

  • Assist in maintaining accurate inventory records by conducting regular stock checks.
  • Help with restocking shelves, organizing displays, and managing backstock.

Merchandising

  • Ensure instruments are displayed attractively and organized logically.
  • Set up promotional displays for new arrivals, sales, and special events.

Customer Relationships and Support

Customer Relationship Management

  • Build and maintain strong relationships with customers to encourage repeat business.
  • Follow up with customers postpurchase to ensure satisfaction and address any issues.

Customer Service

  • Handle customer inquiries and concerns promptly and professionally.
  • Provide aftersales support, including basic troubleshooting and maintenance advice.

Additional Responsibilities

Collaboration

  • Work closely with other team members to ensure smooth store operations and excellent customer service.
  • Communicate effectively with management regarding customer needs, feedback, and inventory status.

Professional Development

  • Participate in training sessions to enhance product knowledge and sales skills.
  • Attend industry events and workshops to stay informed about the latest trends and products.

Reporting

  • Provide regular reports on sales performance, customer feedback, and inventory levels.
  • Help identify trends and opportunities for sales growth and improved customer service.

Skills and Qualifications

Product Knowledge

  • Strong knowledge of drums, percussion instruments, and other musical instruments.
  • Passion for music and a willingness to continuously learn about new products and trends.

Sales Skills

  • Proven ability to meet or exceed sales targets.
  • Excellent persuasive selling techniques and a customerfocused attitude.

Customer Service Skills

  • Strong interpersonal skills with a friendly and approachable demeanor.
  • Excellent communication skills, both written and verbal.

Technical Proficiency

  • Ability to demonstrate and explain the technical aspects of musical instruments.

Problem-Solving Skills

  • Ability to handle customer complaints and provide effective solutions.
  • Strong organizational and multitasking abilities.

Flexibility

  • Ability to work flexible hours, including weekends and holidays.
  • Adaptability to meet the varying needs of customers and the store.

Job Types:
Full-time, Permanent, Fresh graduate

Pay:
RM1, RM2,100.00 per month

Benefits:

  • Free parking
  • Professional development

Schedule:

  • Afternoon shift
  • Evening shift
  • Fixed shift
  • Holidays
  • Monday to Friday
  • Weekend jobs

Supplemental pay types:

  • Commission pay
  • Performance bonus

Experience:

  • Retail: 1 year (preferred)

Language:

  • Bahasa (preferred)

License/Certification:

  • Mandarin (preferred)


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