Music Retail Sales and Online Customer Service

1 week ago


Subang Jaya, Selangor, Malaysia Guitarlicious Full time
Music Instruments such as Drum, Guitar, Piano, Keyboard

Responsibilities

In-Store Sales

Customer Assistance

  • Greet customers and offer assistance with product selection.
  • Answer customer inquiries regarding product features, prices, and usage.

Product Knowledge

  • Maintain a thorough understanding of the products offered, including musical instruments, accessories, and sheet music.
  • Stay updated on new arrivals and bestselling items.

Customer Relationships

  • Build and maintain strong relationships with customers to encourage repeat business.
  • Collect customer feedback to improve service and product offerings.

Online Customer Service

Customer Inquiries

  • Respond to customer inquiries via social media, and live chat promptly and professionally.
  • Provide detailed product information, troubleshoot issues, and guide customers through the purchasing process.

Order Processing

  • Assisting in manage online orders, ensuring accurate and timely processing.

Problem Resolution

  • Address and resolve customer complaints and issues, providing appropriate solutions and alternatives.
  • Follow up to ensure resolution and customer satisfaction.

Collaboration

  • Work closely with other team members to ensure smooth store operations and cohesive customer service.
  • Communicate effectively with the management team regarding customer needs and store performance.

Professional Development

  • Participate in training sessions to enhance product knowledge and customer service skills.
  • Stay informed about industry trends and best practices in retail and online customer service.

Merchandising

  • Assist with instore merchandising and promotional displays.
  • Ensure the store is clean, organized, and visually appealing.

Reporting

  • Provide regular reports on sales performance, customer interactions, and inventory status.
  • Help identify trends and opportunities for sales growth and improved customer service.

Skills and Qualifications

Customer Service Skills

  • Strong interpersonal skills with a friendly and approachable demeanor.
  • Excellent communication skills, both written and verbal.

Sales Skills

  • Proven ability to meet or exceed sales targets.
  • Persuasive selling techniques and a customerfocused attitude.

Technical Proficiency

  • Basic understanding of ecommerce and online retail operations.

Product Knowledge

  • Passion for music and knowledge of musical instruments and accessories.
  • Willingness to learn and stay updated on product information.

Problem-Solving Skills

  • Ability to handle customer complaints and provide effective solutions.
  • Strong organizational and multitasking abilities.

Flexibility

  • Ability to work flexible hours, including weekends and holidays.
  • Adaptability to work in both instore and online environments.
Training are provided for the required roles

Job Types:
Full-time, Permanent, Fresh graduate

Pay:
RM2, RM2,500.00 per month

Benefits:

  • Free parking
  • Professional development

Schedule:

  • Afternoon shift
  • Evening shift
  • Fixed shift
  • Holidays
  • Monday to Friday
  • Weekend jobs

Supplemental pay types:

  • Commission pay
  • Performance bonus

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (preferred)

Experience:

People Management: 1 year (required)

  • Retail: 1 year (required)

Language:

  • English (preferred)
  • Mandarin (preferred)
Expected Start Date: 07/01/2024

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