Product Manager

1 week ago

Kota Damansara, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time
[RN] Our client is a mobile virtual network operator in Malaysia.

Purpose

For this team:


The Product team is the key driving force behind, with the key objective so ensure competitiveness for new acquisition, retention and uptake of product offerings.


For this position:


Your key objective is to track core product positioning, market segmentation, craft consumer journeys as well as improve ecosystem penetration.


Key Accountabilities

Market/Consumer Insight

  • Track market movements and identify proposition gaps or competitor impact
  • Propose active analyses of customer behaviour to understand changing product trends

Product Management

  • Engage with various stakeholders (management, business intelligence, sales, strategy, etc.) to ideate and launch new plans.
  • Design product and billing policies that create winwin propositions for both customers and Tune Talk
  • Prepare strategic Business Plans for new product proposals with forecasted revenue, sales and profitability targets.
  • Endtoend project management of new product/feature launches coordinated with relevant stakeholders.
  • Analysis and optimization of signup channels
  • Liaising with Development and Network teams on timely and accurate provisioning of products corroborated with User Acceptance Tests.

Consumer Campaigns

  • Creation of consumer campaigns (seasonal or otherwise) for acquisition or ARPU uplift including:
  • Creation of Business Case containing budget, targets and mechanics
  • Campaign coordination with internal stakeholders
  • Tracking of results

Secondary Responsibilities

Value-Added Services (VAS)

  • Support VAS and IDD team to manage portfolio of VAS in line with product strategy towards revenue uplift
  • Track performance of individual products and propose improvements
Support product/campaign launches to achieve revenue targets.

User Experience

  • Responsible for accurate product representation within the UI digital platforms (Apps, Website, etc.)
  • Handle adhoc customer issues due to policies or platforms.
  • Assist Marketing functions or internal departments on events or campaigns that involve Product elements
  • Assist in evaluation of system improvements, upgrades, etc.
  • You will also be required to perform or undertake any other task as may be given from time to time by your immediate superior or by the Management.

Education Qualifications & Certificates
Possesses Degree in Marketing, Business Administration, Engineering or related field; or equivalent professional qualification

Professional Experience

  • Minimum 3 years of experience in Product Management, Category Management in Telecommunications or related industries
  • Experience in Customer Experience (CX) would be an added advantage

Skills, Knowledge and Abilities

  • Required:_


 Computer Skills
  • MS Office (Excel, Powerpoint, Word)
  • Project Management
  • Strong interpersonal and communication skills
  • Fluent spoken and written English
  • Desirable:_
  • Fluent in written/spoken Bahasa Malaysia
  • Data Analysis (SQL, MS Access, Tableau)
  • Advanced Excel (e.g. PowerPivot, macro, R)
  • Written/Spoken Chinese

Personal Attributes

  • Enthusiastic
  • Ability to work independently for strategy creation and execution
  • Daringly creative, innovative and open to new ideas
  • Curious, Proactive and seeks Continuous Improvement
  • Team Player

Salary:
RM7, RM11,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

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